Multi-Channel Customer Care Specialist

Transport for NSW; Dubbo; On-site; AUD 80,000 - 88,000; Full time

Job summary

Transport for NSW seeks dedicated customer service professionals for roles in Dubbo or Parkes. You will handle customer enquiries via phone, live chat and admin channels, delivering high-quality service and resolving complex issues in a fast-paced setting.

Join a team that focuses on satisfaction and service experiences that transform lives in our community. The permanent full-time position offers a competitive salary and opportunities to grow in a state-wide transport network.

Responsibilities

• Providing high-quality customer service across phone, live chat and administrative channels.
• Resolving complex enquiries and processing transactions.
• Contributing to continuous improvements to enhance customer experience and service delivery.

Job description

Transport for NSW seeks dedicated customer service professionals for roles in Dubbo or Parkes. You will handle customer enquiries via phone, live chat and admin channels, delivering high-quality service and resolving complex issues in a fast-paced setting.

Join a team that focuses on satisfaction and service experiences that transform lives in our community. The permanent full-time position offers a competitive salary and opportunities to grow in a state-wide transport network.