Customer Service Pro - Fast-Paced FMCG, Mon-Fri

Telus; Brisbane; On-site; AUD 42,000 - 60,000; Full time

Job summary

Telus is seeking a diligent Customer Service Officer for an initial 6–8 week assignment in Inner South Brisbane. The role involves handling orders via phone, email and live chat, processing returns, and keeping customer data up to date, with a focus on accuracy and service quality.

You will engage with customers and internal teams, maintain records, and aim to meet service targets in a fast-paced FMCG environment. Start date is immediate.

Qualifications

• Previous customer service experience in a busy environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional and confident phone manner.
• High computer literacy and ability to learn new systems quickly.
• Ability to multitask and prioritise in a fast-paced environment.
• Experience using Dynamics 365 is highly advantageous.
• FMCG industry experience is highly regarded but not essential.

Responsibilities

• Processing customer orders via phone, email, and live chat.
• Managing returns, exchanges, and customer enquiries.
• Ensuring accurate data entry and order processing.
• Making outbound calls to confirm order details and customer information.
• Maintaining and updating customer records.
• Building strong relationships with customers and internal stakeholders.
• Working collaboratively with the wider team to meet service and performance targets.

Skills

Customer service

Attention to detail

Communication skills

Phone manner

Dynamics 365

Multitasking

Tools

CRM software (Dynamics 365)

Job description

Telus is seeking a diligent Customer Service Officer for an initial 6–8 week assignment in Inner South Brisbane. The role involves handling orders via phone, email and live chat, processing returns, and keeping customer data up to date, with a focus on accuracy and service quality.

You will engage with customers and internal teams, maintain records, and aim to meet service targets in a fast-paced FMCG environment. Start date is immediate.