Customer Service Officer - Immediate Start in FMCG

Ampol Retail Store; Gold Coast City; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Parking available

Short-term contract

Job summary

people2people is seeking a motivated Customer Service Officer in Inner South Brisbane for an initial 6–8 week assignment. The role involves handling high volumes of enquiries, processing orders by phone, email and live chat, and maintaining accurate customer records in a fast-paced FMCG environment.

You will work Monday to Friday, 7:00am to 3:00pm, with no weekend work and ample parking. Prior Dynamics 365 experience is advantageous, and there is potential extension based on performance.

Qualifications

• Experience in a busy customer service environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional phone manner with clear articulation.

Responsibilities

• Process customer orders via phone, email and live chat.
• Manage returns, exchanges and customer inquiries.
• Ensure accurate data entry and order processing.
• Make outbound calls to confirm order details and customer information.
• Maintain and update customer records and files.
• Build strong relationships with customers and internal teams.
• Collaborate with the wider team to meet service targets.

Skills

Customer service

Attention to detail

Communication

Phone manners

Multitasking

Tools

Dynamics 365

Job description

people2people is seeking a motivated Customer Service Officer in Inner South Brisbane for an initial 6–8 week assignment. The role involves handling high volumes of enquiries, processing orders by phone, email and live chat, and maintaining accurate customer records in a fast-paced FMCG environment.

You will work Monday to Friday, 7:00am to 3:00pm, with no weekend work and ample parking. Prior Dynamics 365 experience is advantageous, and there is potential extension based on performance.