Online Orders & Customer Experience Specialist

Nipro Australia Pty Ltd

Sydney

On-site

AUD 60,000 - 80,000

Full time

3 days ago

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Job summary

Nipro Australia Pty Ltd is seeking a capable Customer Service & Online Orders Coordinator at our NSW facility to streamline orders, support customers and ensure timely deliveries. You will manage online orders, respond to inquiries by phone and email, and coordinate deliveries, including hospital contracts.

The role requires strong Excel skills and meticulous stock control. You will also assist with end-of-month stock takes, reporting, and resolving stock discrepancies, while maintaining high

Qualifications

Good Excel and spreadsheet skills.
Strong organisational and time management skills.
Excellent attention to detail and accuracy.
Reliable, professional and able to work independently.
Experience with hospital contracts, logistics or stock control is highly regarded.

Responsibilities

Manage customer orders through our online ordering portal
Provide excellent customer service via phone, email and online enquiries
Coordinate and organise deliveries, including hospital contracts
Liaise with customers and delivery drivers to ensure orders are delivered on time
Enter, update and analyse information using Excel and Spreadsheet
Prepare basic reports and assist with stock and order reporting
Identify discrepancies between stock records and physical stock and help resolve them

Skills

Excel

Time management

Attention to detail

Reliability

Independent worker

Job description

The role requires strong Excel skills and meticulous stock control. You will also assist with end-of-month stock takes, reporting, and resolving stock discrepancies, while maintaining high

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