Senior Customer Support Specialist: Lead & Elevate CX

RGIT Australia; Campbelltown; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discount on products

Employee Assistance Program

Wellness platform discounts

Job summary

Nisbets Australia is hiring a Senior Customer Support Specialist in Campbelltown, NSW. You will resolve complex inquiries, guide the team, and enhance service quality while maintaining strong stakeholder relationships.

The role emphasizes mentoring, escalation handling, and continuous improvement in a fast-paced environment, with a competitive base salary and staff benefits. No evenings or weekend work applies.

Qualifications

• Experience in a senior customer service or customer support role.
• Strong complaint resolution and problem-solving skills.
• Proven coaching and mentoring experience.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced environment and manage competing priorities.
• Strong organisational skills and attention to detail.
• Experience using CRM systems and Microsoft Office.
• Customer-focused with a collaborative approach to teamwork.

Responsibilities

• Deliver outstanding customer service and resolve complex enquiries
• Support day-to-day team operations and customer outcomes
• Coach and mentor team members
• Act as an escalation point for customer issues
• Build strong relationships with internal stakeholders
• Drive continuous improvement and service excellence
• Monitor performance against customer service standards and KPIs
• Championing the Core Values

Skills

Senior customer service

Complaint resolution

Coaching & mentoring

Communication

CRM systems

MS Office

Fast-paced environment

Attention to detail

Team collaboration

Tools

CRM systems

Microsoft Office

Job description

Nisbets Australia is hiring a Senior Customer Support Specialist in Campbelltown, NSW. You will resolve complex inquiries, guide the team, and enhance service quality while maintaining strong stakeholder relationships.

The role emphasizes mentoring, escalation handling, and continuous improvement in a fast-paced environment, with a competitive base salary and staff benefits. No evenings or weekend work applies.