Office-Based Customer Service & Admin Coordinator

NW People; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Superannuation

Office-based role

Full-time position

Job summary

NW People in Silverwater is seeking a Customer Service & Administration Coordinator to join our small team. This role blends customer service, order processing and general administration, with you as the key contact for customers and ensuring accurate order processing.

You will handle calls, emails, and data entry, support the team with admin tasks, and learn the Pronto system or other ERP/CRM platforms; this is an office-based, full-time opportunity in a collaborative environment.

Qualifications

• Previous customer service and administration experience.
• Strong written and verbal communication skills.
• Experience processing orders or working with customer information.
• Accurate data entry skills.
• Good computer skills and the ability to learn new systems.
• Strong attention to detail.
• The ability to work collaboratively within a small team.
• Pronto experience is advantageous but not essential.

Responsibilities

• Answer incoming customer calls and enquiries.
• Respond to customer enquiries via email.
• Process and enter customer orders accurately.
• Maintain customer and order records.
• Provide general administration and data entry.
• Liaise with customers and internal team members.
• Update and maintain information within Pronto.
• Assist with day to day office administration.
• Support the wider team across a variety of administrative tasks.

Skills

Customer service

Administration

Data entry

Order processing

Phone handling

Attention to detail

Team collaboration

Learn new systems

Tools

Pronto

Job description

NW People in Silverwater is seeking a Customer Service & Administration Coordinator to join our small team. This role blends customer service, order processing and general administration, with you as the key contact for customers and ensuring accurate order processing.

You will handle calls, emails, and data entry, support the team with admin tasks, and learn the Pronto system or other ERP/CRM platforms; this is an office-based, full-time opportunity in a collaborative environment.