Customer Experience Specialist - Fmcg Orders

Allied Pinnacle Pty; Sydney; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

On-site days at Macquarie Park

Job summary

Allied Pinnacle in Sydney is seeking a Customer Service Representative to be the essential link between customers and the business, ensuring smooth communication, high-quality support, and a positive experience across every interaction.

The role offers a flexible hybrid working model with Macquarie Park on-site days and remote options on other days. You will build product knowledge, handle orders, respond to inquiries, and collaborate with Sales, Supply Chain and Production to meet targets.

Qualifications

• Customer service experience desirable.
• Strong communication and interpersonal skills.
• Ability to manage orders and coordinate with internal teams.

Responsibilities

• Build product knowledge to assist customers effectively.
• Manage orders and processing flow.
• Respond to customer inquiries in a timely manner.
• Collaborate with Sales, Supply Chain and Production to meet targets.

Skills

Customer service

Communication

Order management

Cross-functional collaboration

Job description

Allied Pinnacle in Sydney seeks a Customer Service Representative to act as the essential link between customers and the business, ensuring seamless communication, high-quality support, and a positive experience across every interaction.

The role offers a flexible hybrid working model with Macquarie Park on-site days and remote options on other days. You will build product knowledge, manage orders, respond to inquiries, and collaborate with Sales, Supply Chain and Production to meet targets.