Online Dispatch Coordinator

St. Ali; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

St. Ali is seeking an experienced Online Dispatch Coordinator to join our Melbourne operations. You will own day-to-day online order fulfilment, coordinating pick, pack and dispatch workflows in a fast-paced warehouse environment.

You will collaborate with Operations, Ecommerce, Customer Service and Supply Chain teams to ensure stock accuracy, timely dispatch and smooth returns handling. Attention to detail and proactive problem-solving are essential for success.

Qualifications

• Experience in ecommerce or online order fulfilment.
• 0
• Strong understanding of pick, pack and dispatch workflows.
• Experience handling returns and fulfilment exceptions.
• Ability to prioritise work during busy periods.
• Proactive approach and willingness to identify what needs to be done.
• Ability to work independently while supporting the wider team.
• Good communication and practical problem-solving skills.

Responsibilities

• Process, pick, pack and dispatch online orders accurately and efficiently
• Print, review and organise online orders for daily dispatch
• Monitor orders through the fulfilment process and resolve basic order issues
• Support high-volume sales periods, promotions and product launches
• Assist with subscription order fulfilment
• Process returns and identify stock or fulfilment issues
• Maintain accurate stock information across online fulfilment activities
• Coordinate with Customer Service regarding order status, dispatch issues and stock availability
• Assist with wholesale and account-specific orders when required
• Maintain a clean, organised and safe working environment

Skills

Ecommerce fulfilment

Order accuracy

Inventory management

High-volume orders

Attention to detail

Communication

Problem solving

Prioritisation

Independent work

Tools

Order management system

Job description

We are looking for an experienced Online Dispatch Coordinator to join our operations team and support the day-to-day fulfilment of online orders. This is a hands-on role suited to someone who understands ecommerce dispatch, enjoys working in a fast-paced warehouse environment, and takes pride in getting orders out accurately and on time. You will work across online order processing, pick and pack, dispatch, stock availability, subscriptions, returns and general ecommerce operations, while working closely with the wider Operations, Ecommerce, Customer Service and Supply Chain teams.

Key responsibilities

Process, pick, pack and dispatch online orders accurately and efficiently

Print, review and organise online orders for daily dispatch

Monitor orders through the fulfilment process and resolve basic order issues

Support high-volume sales periods, promotions and product launches

Assist with subscription order fulfilment

Process returns and identify stock or fulfilment issues

Maintain accurate stock information across online fulfilment activities

Coordinate with Customer Service regarding order status, dispatch issues and stock availability

Assist with wholesale and account-specific orders when required

Maintain a clean, organised and safe working environment

About you

Previous experience in ecommerce or online order fulfilment

Strong understanding of pick, pack and dispatch workflows

Experience working with high volumes of online orders

Strong attention to detail and order accuracy

Experience handling returns and fulfilment exceptions

Confidence working with inventory and order management systems

Good communication and practical problem-solving skills

Ability to prioritise work during busy periods

A proactive approach and willingness to identify what needs to be done

Ability to work independently while supporting the wider team