dispatch coordinator

HR Partners; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Randstad in Townsville is seeking a proactive Dispatch Coordinator to direct and coordinate all dispatch activities, ensuring customer delivery requirements are met cost-effectively and in line with company policy.

You will act as the frontline interface between Randstad and customers, upholding exceptional service standards and improving operational efficiency across dispatch operations, safety, and compliance.

Qualifications

• Attention to detail with high numeracy accuracy.
• Proficient in Google Workspace and Microsoft Office; SAP desirable.
• Strong leadership for resource management and execution of company strategies.

Responsibilities

• Load planning to optimise space and capacity.
• Coordinate delivery schedules with yard and production teams.
• Perform pre-delivery checks for type, quantity, quality and load restraints.
• Track loads and liaise with cartage providers for timely deliveries.
• Produce weekly wide-load compliance summaries and dispatch reports.
• Handle customer inquiries and resolve delivery issues professionally.

Skills

Attention to Detail

Office Software

Leadership

Education

Tertiary qualifications in a relevant field

Tools

Google Workspace

Microsoft Office

SAP

Job description

As the Dispatch Coordinator, you will direct and coordinate all dispatch activities to ensure customer delivery requirements are met cost-effectively and in strict accordance with company policy. Serving as the frontline interface between the company and our customers, you will be pivotal in maintaining exceptionally high standards of customer service and operational efficiency.

Key Responsibilities

Position Summary

As the Dispatch Coordinator, you will direct and coordinate all dispatch activities to ensure customer delivery requirements are met cost-effectively and in strict accordance with company policy. Serving as the frontline interface between the company and our customers, you will be pivotal in maintaining exceptionally high standards of customer service and operational efficiency.

Safety & Compliance

• Safety Culture: Maintain a safe working environment, comply with all relevant health, safety, and environmental legislation, and actively promote a positive safety culture.
• Driver Management: Ensure drivers are issued accurate paperwork, possess the correct equipment, and follow all site safety rules (including signing in and out).
• Transport Compliance: Ensure strict adherence to load restraint, overloading, and oversised regulations, as well as driver fatigue management compliance.
• Incident Management: Manage workplace hazards, risks, and incidents proactively.
• Return to Work: Comply with offered suitable duties and return-to-work obligations in relation to Workers Compensation.

Dispatch Operations

• Load Planning: Plan loads and deliveries to optimise space and capacity within agreed notice periods.
• Coordination: Produce detailed delivery schedules and picking slips. Coordinate daily loading activities with the yard and production teams to prevent disruptions.
• Quality Control: Perform thorough pre-delivery checks ensuring accuracy in type, quantity, quality, and load restraints.
• Tracking: Track loads and liaise with cartage providers to guarantee timely deliveries.
• Communication: Maintain a delivery whiteboard to aid stakeholder visibility and communication.

Customer Service & Relations

• Stakeholder Management: Build and maintain effective relationships with key internal teams, external customers, and suppliers.
• Inquiry Handling: Efficiently manage telephone inquiries, providing proactive, accurate, and positive responses.
• Issue Resolution: Handle conflicts professionally, offer immediate solutions, and keep all stakeholders informed regarding delivery issues or delays.

Financial & Reporting

• Credit Control: Operate strictly within company guidelines for account customers and credit policies. Ensure no deliveries are made to customers on stop-credit without authorisation.
• Cash Sales: Verify payment confirmation prior to dispatching any cash sales.
• Liaison: Work closely with the Credit Manager and Account Managers regarding customer credit control.
• Accountability: Ensure transport companies are paid on time and resolve any goods‑issued/unbilled delivery discrepancies within agreed timescales.
• Reporting: Produce weekly wide-load compliance summaries and weekly dispatch summary reports.

(Note: Duties may be varied from time to time consistent with your training and skills.)

Qualifications & Experience

Education & Experience

• Tertiary qualifications in a relevant field.
• Proven previous experience in a similar dispatch, logistics, or operational role.
• Strong background in customer service and stakeholder management.

Skills & Competencies

• Attention to Detail: High level of accuracy and strong numeracy skills.
• Software Proficiency: Highly competent in Google Workspace and/or Microsoft Office. Previous experience using SAP is highly desirable.
• Leadership: Ability to manage and allocate resources effectively, while helping to develop and execute broader company strategies and objectives.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

experience

1 year