E-Commerce Dispatch Officer

Mr Landcruiser; Caboolture; On-site; AUD 55,000 - 70,000; Full time

Job summary

Mr Landcruiser in Caboolture, Queensland, is hiring a focused online orders and inventory co-ordinator. This varied role ensures online orders are processed, dispatched, and accurately stocked, while delivering friendly customer service by phone and email.

You will keep Shopify product and stock information up to date, work with suppliers on lead times, and help the team process orders efficiently. Experience with Shopify is an advantage; training provided for other systems.

Qualifications

• Experience in order processing and customer service
• Ability to learn new systems quickly
• Comfortable communicating with customers and suppliers

Responsibilities

• Process, pick, pack and dispatch online orders
• Manage inventory and monitor stock levels
• Coordinate incoming stock and supplier orders
• Liaise with suppliers regarding stock availability and lead times
• Respond to customer enquiries by phone and email
• Assist with order, freight and delivery issues
• Maintain accurate product and inventory information in Shopify
• Keep the dispatch and stock areas organised
• Work with the team to ensure orders are processed accurately and efficiently

Skills

Organised

Reliable

Detail-oriented

Strong communicator

Independent worker

Team player

Fast learner

Tools

Shopify

Job description

This varied role will be responsible for keeping our online orders, inventory and customer service running smoothly.

Key responsibilities

• Process, pick, pack and dispatch online orders
• Manage inventory and monitor stock levels
• Coordinate incoming stock and supplier orders
• Liaise with suppliers regarding stock availability and lead times
• Respond to customer enquiries by phone and email
• Assist with order, freight and delivery issues
• Maintain accurate product and inventory information in Shopify
• Keep the dispatch and stock areas organised
• Work with the team to ensure orders are processed accurately and efficiently

About you

• Organised, reliable and detail-oriented
• Confident using computers and learning new systems
• A good communicator who enjoys helping customers
• Comfortable dealing with suppliers and following things up
• Able to work independently and as part of a small team
• Practical, proactive and willing to get stuck in
• Experience with Shopify, ecommerce, inventory or automotive parts is an advantage, but not essential

About us

Mr Landcruiser is a growing Australian business specialising in parts and accessories for classic Toyota Landcruisers.