On-Site Reservations & Revenue Specialist

Grosvenor Hotel Adelaide (Accor); Adelaide; On-site; AUD 42,000 - 54,000; Full time

Job summary

Grosvenor Hotel Adelaide in Adelaide, SA is seeking a Reservations Sales Agent to handle inbound inquiries and convert them into bookings. You will enter reservation details, confirm rates and availability, and promote rooms, packages, and offers to maximise occupancy and revenue.

The role requires strong communication, customer service experience, familiarity with booking systems, and the ability to upsell while collaborating with front office and sales teams.

Qualifications

• Experience in Reservations and PMS preferred.
• Clear, professional communication by phone and email.
• Ability to upsell rooms and packages to boost occupancy.
• Hospitality background or travel industry experience beneficial.

Responsibilities

• Respond to inbound phone and email reservation inquiries.
• Enter reservation details accurately into the system.
• Confirm rates and availability with guests.
• Promote hotel rooms, packages and special offers.
• Collaborate with front office and sales teams.
• Support receptionist duties during peak periods.
• Maintain up-to-date knowledge of facilities and local attractions.

Skills

Strong communication

Customer service

Reservations

Booking systems

Reception duties

Upselling

Hospitality experience

Attention to detail

Data entry

Team collaboration

Flexible shifts

Tools

Property Management System (PMS)

Accor systems

Job description

Grosvenor Hotel Adelaide in Adelaide, SA is seeking a Reservations Sales Agent to handle inbound inquiries and convert them into bookings. You will enter reservation details, confirm rates and availability, and promote rooms, packages, and offers to maximise occupancy and revenue.

The role requires strong communication, customer service experience, familiarity with booking systems, and the ability to upsell while collaborating with front office and sales teams.