Guest Reservations Specialist - Drive Bookings & Service

Delaware North, Australia & New Zealand; Darwin; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Complimentary meal each shift

Free parking

Discounts on dining, accommodation, &

Spa treatments discounts

Online learning access

Job summary

Mindil Beach Casino Resort in Darwin seeks a casual Reservations Agent to handle guest inquiries, sell hotel stays, and input reservations with precision. You’ll provide accurate rate and availability information while tailoring itineraries to guest needs and maintaining top-level service standards.

Applicants should have at least 12 months in a similar role, be proficient with Opera PMS, and demonstrate excellent communication and negotiation skills, with strong attention to detail.

Qualifications

• Minimum of 12 months of experience in a similar reservations role.
• Working knowledge of property management systems such as Opera.
• Outstanding communication, interpersonal, and negotiation skills.
• Strong administration skills and excellent phone etiquette.
• Attention to detail and accuracy.

Responsibilities

• Manage a high volume of guest telephone inquiries and convert sales and reservations.
• Maintain knowledge of room rates, types and availability to provide accurate information.
• Tailor itineraries for past guests and direct clientele to meet their needs.
• Respond to inquiries and concerns in a professional and friendly manner.
• Follow and maintain all quality assurance standards.

Skills

Guest service

Communication

Negotiation

Phone etiquette

Attention to detail

Administration

Interpersonal skills

Tools

Opera PMS

Job description

Mindil Beach Casino Resort in Darwin seeks a casual Reservations Agent to handle guest inquiries, sell hotel stays, and input reservations with precision. You’ll provide accurate rate and availability information while tailoring itineraries to guest needs and maintaining top-level service standards.

Applicants should have at least 12 months in a similar role, be proficient with Opera PMS, and demonstrate excellent communication and negotiation skills, with strong attention to detail.