Reservations Specialist: Elevate Guest Experience & Upsell

Dorsett Hotels; Gold Coast City; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

50% off stays

Employee Assistance Program

Birthday Leave

Professional Development

Job summary

Dorsett Hospitality International is seeking a Full-Time Reservations Agent to manage reservations across our Australian properties, acting as the main contact for guests and ensuring professional interactions. You’ll identify upsell opportunities and coordinate with hotel teams to meet guest requirements.

Ideal candidates have reservations or guest services experience in hospitality, excellent communication skills, strong organisational abilities, and are available to work weekends and public

Qualifications

• Experience in reservations or guest services, preferably hospitality.
• Excellent communication and interpersonal skills.
• Strong organisation and attention to detail.
• Able to work weekends and public holidays.
• Full Australian working rights.

Responsibilities

• Manage reservations and guest enquiries via phone and email.
• Identify upselling opportunities to enhance the guest experience and maximise revenue.
• Process payments and maintain accurate booking records.
• Provide information on hotel facilities, services and offerings.
• Manage booking changes and guest concerns professionally.
• Liaise with hotel teams to ensure guest requirements are met.

Skills

Reservations experience

Customer service

Excellent communication

Organisational skills

Attention to detail

Weekend/Public holiday availability

Tools

Hotel reservations system experience

Computer systems proficiency

Job description

Dorsett Hospitality International is seeking a Full-Time Reservations Agent to manage reservations across our Australian properties, acting as the main contact for guests and ensuring professional interactions. You’ll identify upsell opportunities and coordinate with hotel teams to meet guest requirements.

Ideal candidates have reservations or guest services experience in hospitality, excellent communication skills, strong organisational abilities, and are available to work weekends and public