Luxury Hotel Reservations Specialist – Part Time

Stamford Plaza Sydney Airport; Adelaide; On-site; AUD 28,000 - 41,000; Part time

Benefits offered by this job

Supplied meals during rostered shifts

Discounted onsite car parking

Job summary

Stamford Hotels & Resorts is seeking a part-time Reservations Agent for a fixed-term parental leave cover in Adelaide. You will manage room reservations, respond to enquiries, and coordinate with Front Office and Sales to maximise occupancy while upholding our five-star service standards.

The role requires at least 2 years of reservations/front office experience with supervisory exposure, strong English communication, and the ability to upsell and handle multiple tasks across shifts, including

Qualifications

• Minimum of 2 years proven experience in hotel reservations or front office operations, with supervisory experience.
• Familiarity with property management systems (Opera desirable).
• Excellent communication and problem-solving abilities.
• Ability to multitask and remain calm under pressure.
• Detail-oriented with strong organizational and time management skills.

Responsibilities

• Handle phone, email, and online booking enquiries professionally and promptly.
• Process individual and group reservations accurately.
• Liaise with internal departments to ensure smooth guest arrivals and special requests are met.
• Upsell room types and packages to enhance guest experiences.
• Maintain guest records and ensure data accuracy in all systems.
• Support daily and monthly reporting requirements.
• Oversee and support room inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved.
• Proactively convert inquiries into contracted business.
• Meet or exceed required individual, team or organisational qualitative and quantitative performance standards.
• Build rapport with both new guests and regular guests by maximising the use of the guests history.

Skills

Reservations experience

Supervisory experience

Customer service

Multitasking

Communication

Tools

Opera PMS

Job description

Stamford Hotels & Resorts is seeking a part-time Reservations Agent for a fixed-term parental leave cover in Adelaide. You will manage room reservations, respond to enquiries, and coordinate with Front Office and Sales to maximise occupancy while upholding our five-star service standards.

The role requires at least 2 years of reservations/front office experience with supervisory exposure, strong English communication, and the ability to upsell and handle multiple tasks across shifts, including