Reservations Sales Agent

Grosvenor Hotel Adelaide (Accor); Adelaide; On-site; AUD 42,000 - 54,000; Full time

Job summary

Grosvenor Hotel Adelaide in Adelaide, SA is seeking a Reservations Sales Agent to handle inbound inquiries and convert them into bookings. You will enter reservation details, confirm rates and availability, and promote rooms, packages, and offers to maximise occupancy and revenue.

The role requires strong communication, customer service experience, familiarity with booking systems, and the ability to upsell while collaborating with front office and sales teams.

Qualifications

• Experience in Reservations and PMS preferred.
• Clear, professional communication by phone and email.
• Ability to upsell rooms and packages to boost occupancy.
• Hospitality background or travel industry experience beneficial.

Responsibilities

• Respond to inbound phone and email reservation inquiries.
• Enter reservation details accurately into the system.
• Confirm rates and availability with guests.
• Promote hotel rooms, packages and special offers.
• Collaborate with front office and sales teams.
• Support receptionist duties during peak periods.
• Maintain up-to-date knowledge of facilities and local attractions.

Skills

Strong communication

Customer service

Reservations

Booking systems

Reception duties

Upselling

Hospitality experience

Attention to detail

Data entry

Team collaboration

Flexible shifts

Tools

Property Management System (PMS)

Accor systems

Job description

Company Description

Grosvenor Hotel Adelaide, part of the Accor network, is a well-established hotel located at 125 North Terrace in the heart of Adelaide, South Australia. The hotel offers guests convenient access to key business, cultural, and entertainment precincts in the city. As an Accor-affiliated property, Grosvenor Hotel Adelaide benefits from global hospitality standards and systems, providing team members with structured processes and support. The hotel environment values professional service, guest satisfaction, and opportunities for growth within the broader Accor group.

Role Description

The Reservations Sales Agent is a full-time, on-site role based at Grosvenor Hotel Adelaide in Adelaide, SA. This role is responsible for handling inbound reservation inquiries, converting leads into bookings, and managing modifications and cancellations in accordance with hotel policies. Day-to-day tasks include responding to phone and email queries, accurately entering reservation details into the system, confirming rates and availability, and promoting hotel rooms, packages, and special offers to maximize occupancy and revenue. The Reservations Sales Agent collaborates closely with front office and sales teams, supports receptionist duties during peak periods, and ensures all interactions reflect a high standard of customer service and professionalism. The position requires maintaining up-to-date knowledge of hotel facilities, local attractions, and brand standards to provide clear, helpful information to guests.

Qualifications

• Strong Communication skills, including clear verbal and written interaction with guests and colleagues.
• Proven Customer Service skills, with a focus on delivering professional, courteous, and solution-oriented support.
• Experience in Reservations and familiarity with hotel booking systems or property management systems.
• Ability to perform Receptionist Duties, such as handling inquiries, assisting with check-in information, and coordinating with front office.
• Sales skills, including upselling rooms, packages, and services to achieve revenue and occupancy targets.
• Previous experience in hospitality, travel, or a related service industry is highly regarded.
• Strong attention to detail, accuracy in data entry, and good organizational and time management abilities.
• Comfort working with computer-based systems, email, and basic office software; experience with Accor systems is an advantage.
• Ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with diverse teams.
• Flexible availability to work varying shifts, including weekdays, weekends, and public holidays as required.