Reservations Lead: Elevate Guest Experiences

EVT - Entertainment | Ventures | Travel; South Australia; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Team member discounts

50% off stays at EVT hotels

$2 movie tickets

Winter and summer savings

Career growth opportunities

Community involvement and volunteering

Job summary

A leading hospitality provider in South Australia is seeking a Reservations Supervisor for The Terrace Hotel Adelaide. This role is essential in managing guest inquiries and coordinating service across various departments. Ideal candidates should have at least one year of experience in hospitality, excellent communication skills, and proficiency in hotel systems. Benefits include significant discounts on hotel stays and movie tickets, plus opportunities for career growth within a diverse company. Join a team focused on delivering extraordinary experiences.

Qualifications

• At least one year of hospitality or customer service experience.
• Ability to manage staff and operations effectively.
• Strong organisational and problem-solving skills.

Responsibilities

• Lead the communication hub and ensure guest enquiries are handled professionally.
• Manage shift handovers and staffing schedules.
• Coach team members to maximize revenue through upselling.

Skills

Customer service

Communication

Organisational skills

Problem-solving

Leadership

Fluent in English

Education

RSA certification

Full NSW driver’s licence

Tools

Opera

Infrasys

Concerto

ESCAP

Medallia

Job description

A leading hospitality provider in South Australia is seeking a Reservations Supervisor for The Terrace Hotel Adelaide. This role is essential in managing guest inquiries and coordinating service across various departments. Ideal candidates should have at least one year of experience in hospitality, excellent communication skills, and proficiency in hotel systems. Benefits include significant discounts on hotel stays and movie tickets, plus opportunities for career growth within a diverse company. Join a team focused on delivering extraordinary experiences.