Desktop Support Engineer

Morgan McKinley; Sydney; On-site; AUD 111,000 - 138,000; Full time

Job summary

Leading Independent School in Sydney is seeking a Level 1/2 IT Support Officer to assist students, teaching staff and administration with timely technical help. You will troubleshoot issues, support iPad deployments, and ensure smooth operation of Apple and Windows devices on-site.

The role focuses on hands-on user support, device management with Jamf, and collaboration with school staff to maintain IT services across a busy education environment.

Qualifications

• Level 1/2 IT support or helpdesk experience.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Experience supporting Apple devices / iPads.
• Experience with Jamf is highly desirable; Intune experience advantageous.
• Knowledge of Active Directory and/or Entra ID.

Responsibilities

• Provide Level 1/2 IT support to students, teachers and administrative staff.
• Deliver professional and friendly face-to-face technical support.
• Troubleshoot hardware, software and user access issues.
• Manage and resolve IT helpdesk tickets.
• Support the rollout, configuration and deployment of iPads.
• Manage Apple devices using Jamf and Windows devices through Intune.
• Reimage and configure Windows laptops for redeployment.
• Assist with maintaining device compliance across the school.

Skills

Troubleshooting

Customer service

Face-to-face support

On-site work

Active Directory/Entra ID knowledge

Tools

Jamf

Microsoft Intune

Active Directory

Entra ID

Job description

We are currently seeking a Level 1/2 IT Support Officer to join a leading independent school in Sydney.

This is a fantastic opportunity for a hands‑on IT Support professional who enjoys working directly with users and providing a high level of customer service. You will be supporting students, teaching staff and administrative teams across a busy school environment.

The position is initially offered on a 6-month contract, with a strong possibility of transitioning into a permanent role.

About the Role

You will provide Level 1/2 technical support across the school, troubleshooting hardware, software, user access and device‑related issues.

A key focus of the role will be supporting the school's iPad rollout and device management, making previous experience with Jamf highly desirable.

Key Responsibilities

• Provide Level 1/2 IT support to students, teachers and administrative staff
• Deliver professional and friendly face‑to‑face technical support
• Troubleshoot hardware, software and user access issues
• Manage and resolve IT helpdesk tickets
• Support the rollout, configuration and deployment of iPads
• Manage Apple devices using Jamf
• Manage Windows devices through Microsoft Intune
• Perform password and MFA resets and general user administration
• Manage accounts and groups through Active Directory and Entra ID
• Reimage and configure Windows laptops for redeployment
• Assist with maintaining device compliance across the school
• Provide excellent customer service and ensure a positive experience for end users

About You

• Previous Level 1/2 IT Support or Helpdesk experience
• Strong troubleshooting and problem‑solving skills
• Excellent customer service and communication skills
• Experience providing face‑to‑face IT support
• Experience supporting Apple devices / iPads
• Previous Jamf experience is highly desirableExperience with Microsoft Intune would be advantageous
• Knowledge of Active Directory and/or Entra ID
• A proactive and hands‑on approach to IT support
• The ability to work 5 days per week on‑site

What's on Offer?

• $600+ super per day
• Initial 6-month contract
• Strong potential for the role to transition to permanent
• Hands‑on exposure to Jamf, Intune, Apple and Microsoft technologies
• Opportunity to work in an established education environment
• A varied role combining technical support, device deployment and customer service