Full-time ICT Support Technician

Business Nest; Sydney; On-site; AUD 68,000 - 91,000; Full time

Job summary

CSM SEC PTY LTD in Sydney is seeking a Full-time ICT Support Technician to join our team at the Sydney branch, providing technical support across hardware, software, and networks. The role requires a Bachelor's degree in IT or related field and at least one year of ICT support experience, with IT Service Desk certifications.

You will diagnose issues, install software, configure networks, and maintain documentation.

Qualifications

• Bachelor’s degree in IT or a related field.
• Minimum 1 year of ICT Support Technician experience.
• Completion of IT Service Desk and Careers certifications.
• Strong hardware troubleshooting and software installation/configuration skills.
• Knowledge of networking fundamentals and Microsoft OS/Office.
• Professional attitude and ability to work in a fast-paced team.

Responsibilities

• Diagnose and resolve hardware, software, network and system related technical issues.
• Respond to technical enquiries and provide support to internal users, branches and customers.
• Install, configure, update and maintain software applications and computer systems.
• Assess user requirements and recommend appropriate hardware, software and technical solutions.
• Configure and troubleshoot network-connected devices, controllers and related equipment.
• Repair, replace and configure faulty computer hardware, peripherals and technical equipment.
• Assist users with system operation and provide technical guidance and training when required.
• Support system upgrades and improvements while maintaining accurate technical documentation and service records.

Skills

Hardware troubleshooting

Software installation

Networking fundamentals

Windows OS / MS Office

Communication / teamwork

Education

Bachelor’s degree in IT or related field

Job description

Job Type: Permanent position | Full time position

Job Description

CSM SEC PTY LTD Unit 4, 16 Weld Street, Preston NSW 2170

Position Title: Full-time ICT Support Technician

Salary: $79,500 + Superannuation

CSM SEC Pty Ltd is a national electronic security and technology distributor, operating across Queensland, New South Wales, Victoria, South Australia and Western Australia. The company has continued to expand its presence within the electronic security and technology industry, supporting customers and suppliers across Australia. CSM SEC represents a range of leading technology and security brands and provides an extensive portfolio of integrated solutions, including access control, CCTV, electronic security and related technology systems.

As part of our continued growth, we are seeking an ICT Support Technician to join our team in Sydney branch and provide technical support.

Responsibilities

• Diagnose and resolve hardware, software, network and system related technical issues.
• Respond to technical enquiries and provide support to internal users, branches and customers.
• Install, configure, update and maintain software applications and computer systems.
• Assess user requirements and recommend appropriate hardware, software and technical solutions.
• Configure and troubleshoot network-connected devices, controllers and related equipment.
• Repair, replace and configure faulty computer hardware, peripherals and technical equipment.
• Assist users with system operation and provide technical guidance and training when required.
• Support system upgrades and improvements while maintaining accurate technical documentation and service records.

Skill level required

• Minimum Bachelor’s degree in IT or a related field.
• Minimum 1 year of experience in an ICT Support Technician or a similar technical support role.
• Completion of IT Service Desk and Careers certifications
• Strong hardware troubleshooting and software installation/configuration skills.
• Knowledge of networking fundamentals, wireless networking and Microsoft operating systems/Office.
• Professional attitude and ability to work effectively in a fast-paced team environment.
• Strong problem-solving, communication

Applications open on 16 September 2026 and close on 16 October 2026.