Level 2 Desktop Support Technician

Sonic Human Resourcing; Central Coast Council; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive hourly rate

Professional development opportunities

Supportive team culture

Job summary

Sonic Human Resourcing Pty Ltd is seeking a Level 2 Desktop Support Technician for Tuggerah or Erina. In this casual role, you will provide ad hoc technical support and resolve complex issues for our customers.

You will troubleshoot desktops, laptops, printers, setup new equipment, train users, and document activities. The role requires 2+ years in desktop support, strong problem-solving, good communication, and knowledge of Windows/Office 365; CompTIA A+ desirable.

Qualifications

• Minimum 2 years of experience in a desktop support or IT helpdesk role.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Familiarity with Windows operating systems, Office 365, and common business software applications

Responsibilities

• Troubleshoot and resolve technical issues with desktop computers, laptops, printers, and other IT equipment
• Completing scheduled Health checks
• Provide remote and on-site support to users, including setting up new equipment and training on software applications
• Maintain and update IT systems, ensuring smooth operation and optimal performance
• Escalate complex issues to the appropriate IT specialists and work collaboratively to find solutions
• Maintain accurate documentation and records of all support activities
• Assist with the implementation of new technologies and tools to enhance the user experience

Skills

Desktop support

Troubleshooting

Customer service

Windows & Office 365

Documentation

Education

CompTIA A+ certification

Job description

We are seeking a skilled and experienced Level 2 Desktop Support Technician in Tuggerah or Erina. In this casual role, you will be responsible for providing ad hoc technical support and resolving complex issues for our valued customers.

This role will suit candidates with ad hoc availability.

What you'll be doing

• Troubleshoot and resolve technical issues with desktop computers, laptops, printers, and other IT equipment
• Completing scheduled Health checks
• Provide remote and on-site support to users, including setting up new equipment and training on software applications
• Maintain and update IT systems, ensuring smooth operation and optimal performance
• Escalate complex issues to the appropriate IT specialists and work collaboratively to find solutions
• Maintain accurate documentation and records of all support activities
• Assist with the implementation of new technologies and tools to enhance the user experience

What we're looking for

• Minimum 2 years of experience in a desktop support or IT helpdesk role
• Strong troubleshooting and problem-solving skills with a passion for technology
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
• Familiarity with Windows operating systems, Office 365, and common business software applications
• Knowledge of networking, hardware, and software installation and configuration
• Certification in CompTIA A+ or equivalent IT support qualifications is desirable

What we offer

• Competitive hourly rate and opportunities for professional development
• Supportive team and inclusive company culture

About us

Sonic Human Resourcing Pty Ltd is a leading provider of IT support and managed services, serving clients across a range of industries. We are committed to delivering exceptional customer service and technological solutions that drive business success. We require someone who has ad hoc availability to support our customers in Bathurst.