Full-time ICT Support Technician

Business Nest; Saint Kilda Junction; On-site; AUD 65,000 - 90,000; Full time

Job summary

CSM SEC Pty Ltd in Sydney is seeking an ICT Support Technician to join our team. You will diagnose and resolve hardware, software, network and system issues, support internal users, branches and customers, and install, configure and maintain software and computer systems.

The role requires a bachelor’s degree in IT or related field and at least one year of ICT support experience, plus IT Service Desk certifications.

Qualifications

• Bachelor's degree in IT or related field.
• Minimum 1 year of ICT Support Technician experience.
• Completion of IT Service Desk and Careers certifications.
• Strong hardware troubleshooting and software installation/configuration skills.
• Knowledge of networking fundamentals, wireless networking and Microsoft OS/Office.
• Professional attitude and ability to work effectively in a fast-paced team.

Responsibilities

• Diagnose and resolve hardware, software, network and system related technical issues.
• Respond to technical enquiries and provide support to internal users, branches and customers.
• Install, configure, update and maintain software applications and computer systems.
• Assess user requirements and recommend appropriate hardware, software and technical solutions.
• Configure and troubleshoot network-connected devices, controllers and related equipment.
• Repair, replace and configure faulty computer hardware, peripherals and technical equipment.
• Assist users with system operation and provide technical guidance and training when required.
• Support system upgrades and improvements while maintaining accurate technical documentation and service records.

Skills

Bachelor's degree in IT or related

1 year ICT Support Technician exp

IT Service Desk certifications

Hardware troubleshooting

Networking fundamentals

Windows & Office knowledge

Education

Bachelor's degree in IT

IT Service Desk Certifications

Tools

Microsoft Windows OS

Microsoft Office proficiency

Job description

Unit 4, 16 Weld Street, Preston NSW 2170

CSM SEC Pty Ltd is a national electronic security and technology distributor, operating across Queensland, New South Wales, Victoria, South Australia and Western Australia. The company has continued to expand its presence within the electronic security and technology industry, supporting customers and suppliers across Australia. CSM SEC represents a range of leading technology and security brands and provides an extensive portfolio of integrated solutions, including access control, CCTV, electronic security and related technology systems. As part of our continued growth, we are seeking an ICT Support Technician to join our team in Sydney branch and provide technical support.

Key Responsibilities

Tasks include:

• Diagnose and resolve hardware, software, network and system related technical issues.
• Respond to technical enquiries and provide support to internal users, branches and customers.
• Install, configure, update and maintain software applications and computer systems.
• Assess user requirements and recommend appropriate hardware, software and technical solutions.
• Configure and troubleshoot network-connected devices, controllers and related equipment.
• Repair, replace and configure faulty computer hardware, peripherals and technical equipment.
• Assist users with system operation and provide technical guidance and training when required.
• Support system upgrades and improvements while maintaining accurate technical documentation and service records.

Skill & Experience

Skill level required:

• Minimum Bachelor's degree in IT or a related field.
• Minimum 1 year of experience in an ICT Support Technician or a similar technical support role.
• Completion of IT Service Desk and Careers certifications
• Strong hardware troubleshooting and software installation/configuration skills.
• Knowledge of networking fundamentals, wireless networking and Microsoft operating systems/Office.
• Professional attitude and ability to work effectively in a fast-paced team environment.