On-Site IT Support Specialist - Multi-Site & On-Call

Mansell Taylor Consulting; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Mansell Taylor Consulting in Sydney CBD is seeking a people-focused IT professional for on-site support across multiple sites. The role is office-based, five days a week, with face-to-face and remote issue resolution to keep operations running smoothly.

Applicants should have a Bachelor's Degree in IT, strong customer service skills, and hands-on experience with Windows, Exchange, Active Directory, DHCP, and VMware. Travel between sites and after-hours on-call support are required.

Qualifications

• Bachelor's degree in IT is required.
• Experience in desktop support and server troubleshooting.
• Hands-on with Windows, Exchange, Active Directory and DHCP.

Responsibilities

• Troubleshooting hardware and OS issues face-to-face and remotely.
• Provide prompt, professional service to users.
• Install, configure and maintain IT systems like AD, DHCP, backups, VMware.
• Use ServiceNow to manage tickets and meet SLAs.
• Participate in on-call roster and support IT projects.

Skills

Windows OS

Exchange

Active Directory

VMware

ServiceNow

DHCP

ITSM tools

Hardware troubleshooting

On-site support

On-call roster

Education

Bachelor's Degree in IT

Tools

Windows Server

ServiceNow

Job description

Mansell Taylor Consulting in Sydney CBD is seeking a people-focused IT professional for on-site support across multiple sites. The role is office-based, five days a week, with face-to-face and remote issue resolution to keep operations running smoothly.

Applicants should have a Bachelor's Degree in IT, strong customer service skills, and hands-on experience with Windows, Exchange, Active Directory, DHCP, and VMware. Travel between sites and after-hours on-call support are required.