Level 2 IT Support Specialist

Mansell Taylor Consulting; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Mansell Taylor Consulting in Sydney CBD is seeking a people-focused IT professional for on-site support across multiple sites. The role is office-based, five days a week, with face-to-face and remote issue resolution to keep operations running smoothly.

Applicants should have a Bachelor's Degree in IT, strong customer service skills, and hands-on experience with Windows, Exchange, Active Directory, DHCP, and VMware. Travel between sites and after-hours on-call support are required.

Qualifications

• Bachelor's degree in IT is required.
• Experience in desktop support and server troubleshooting.
• Hands-on with Windows, Exchange, Active Directory and DHCP.

Responsibilities

• Troubleshooting hardware and OS issues face-to-face and remotely.
• Provide prompt, professional service to users.
• Install, configure and maintain IT systems like AD, DHCP, backups, VMware.
• Use ServiceNow to manage tickets and meet SLAs.
• Participate in on-call roster and support IT projects.

Skills

Windows OS

Exchange

Active Directory

VMware

ServiceNow

DHCP

ITSM tools

Hardware troubleshooting

On-site support

On-call roster

Education

Bachelor's Degree in IT

Tools

Windows Server

ServiceNow

Job description

Mansell Taylor Consulting - Sydney CBD NSW

We're looking for a people-focused IT professional to join a leading enterprise organisation, providing critical on-site support across multiple sites in Sydney. You'll be resolving issues face-to-face and remotely to keep things running smoothly. This role is fully office-based and requires you to work on-site 5 days a week.

What you'll be doing:

• Troubleshooting hardware, Windows OS, MS Teams, Exchange, and Active Directory issues
• Supporting users with prompt and professional service
• Installing, configuring, and maintaining IT systems like AD, DHCP, backup services, VMWare, and more
• Working with ServiceNow to manage tickets and resolve issues to agreed SLAs
• Participating in the on-call roster and assisting with IT projects and system rollouts

We're looking for someone with:

• Strong customer service skills and the ability to communicate clearly and confidently
• Bachelor's Degree in IT
• Solid experience in desktop support, server troubleshooting, and ITSM tools (like ServiceNow)
• Hands-on skills with Windows, Exchange, Active Directory, DHCP, and hardware
• A current driver's licence, and the ability to travel between sites
• Provide after-hours support by participating in the On Call Roster