On-Site IT Support Specialist – ANZ & Projects

Boston Scientific Corporation; Bayside; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Great Place To Work Certified

Best Workplaces for Women

Employee Stock Purchase Plan

2 Wellbeing Days per year

Job summary

Boston Scientific Corporation is seeking an IT Analyst in Mascot, Sydney to ensure effective computer/end-point/systems operations across Australia and New Zealand. This role requires on-site presence five days a week with hybrid work flexibility.

You will support end users, lead rollouts, coordinate with Global and Regional IT teams and contribute to IT service delivery, training and incident resolution.

Qualifications

• Bachelor's degree in Computer Science, IT or related field and about five years in IT support.
• Strong customer service orientation with end-user focus and practical problem solving.
• Experience with Windows 10/11, macOS and Microsoft 365 applications.
• Hands-on support for PCs, laptops, mobile devices and peripherals.
• Knowledge of Intune, AD/Entra ID, SCCM, networks and ticketing systems.

Responsibilities

• Provide responsive, high-quality IT support to employees across Australia and New Zealand.
• Troubleshoot incidents and service requests across devices, apps, networks and systems.
• Deliver remote support to the ANZ region and assist with on-site needs when required.
• Assist with rollouts, implementation of technical solutions and local infrastructure.
• Manage IT service requests through the Service Centre and communicate progress.
• Collaborate with regional/global IT teams on projects and knowledge sharing.
• Support planning, budgeting and procurement of IT equipment and technology requirements.
• Provide end-user training and new-hire IT orientation to improve adoption and efficiency.

Skills

Customer service

End-user focus

Communication skills

Collaboration

Project management

Time management

Growth mindset

Adaptability

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Microsoft Intune

Active Directory/Entra ID

SCCM

VPN

VOIP

IT ticketing systems

Windows Server

TCP/IP

LAN/WAN

Job description

Boston Scientific Corporation is seeking an IT Analyst in Mascot, Sydney to ensure effective computer/end-point/systems operations across Australia and New Zealand. This role requires on-site presence five days a week with hybrid work flexibility.

You will support end users, lead rollouts, coordinate with Global and Regional IT teams and contribute to IT service delivery, training and incident resolution.