Regional IT Support Engineer (Sydney–Melbourne)

Alan Partners

Sydney

On-site

AUD 65,000 - 90,000

Full time

4 days ago

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Benefits offered by this job

Job summary

Alan Partners is seeking a hands-on Support / Engineering Analyst to back its Australian offices in Sydney and Melbourne. The role blends end-user IT support with desktop operations and participation in IT infrastructure projects.

You will provide Level 1–3 technical support for a range of devices and apps, and contribute to security, processes, and documentation while collaborating with global IT teams. Travel between sites will be required.

Qualifications

1+ years of desktop support or IT service desk experience.
Experience in a corporate/financial services environment is valued.
Strong knowledge of Windows and macOS, with familiarity of iOS.
Experience with Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
Knowledge of endpoint management tools (SCCM/MEM).
Familiarity with remote support tools (Zscaler, LogMeIn).
Basic scripting and ITSM exposure are advantageous.

Responsibilities

Provide Level 1–3 desktop support for desktops, laptops, mobile devices, and apps.
Troubleshoot hardware, software, OS, and connectivity issues via remote, phone, or in-person support.
Support IT projects and office technology rollouts; maintain asset inventories and technical docs.
Coordinate with regional/global IT teams to deliver projects and uphold standards.
Travel between Sydney and Melbourne as required; support meetings and events.