Hybrid IT Support & End-User Services Specialist

Hunter New England Local Health District; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Wellbeing days

Discounted health insurance

Employee Stock Purchase Plan

Employee Assistance Program

Job summary

Boston Scientific is seeking an IT Analyst to support end-user services and implement local IT solutions across Australia and New Zealand. The role is based in Mascot, Sydney, reporting to the Head of IT, ANZ, and follows a hybrid work model.

You will collaborate with Global and Regional IT teams, manage the IT Service Centre, and drive improvements to the end-user experience while balancing projects and daily support.

Qualifications

• Degree in Computer Science or IT with around five years of IT experience.
• Experience in an IT support or technology role with strong customer service.
• Strong knowledge of Windows 10/11, macOS and Microsoft 365.
• Hands-on experience supporting PCs, laptops, mobile devices, printers and other end-user tech.
• Experience with Intune, AD/Entra ID, SCCM, networks, servers, storage, and IT ticketing systems.
• Knowledge of Windows Server, TCP/IP, LAN/WAN, VPN, VOIP and networking.

Responsibilities

• Provide responsive technical support to employees across ANZ, delivering an exceptional end-user experience.
• Troubleshoot and resolve incidents and service requests across PCs, laptops, mobile devices, printers, M365 applications, networks and other systems.
• Provide remote technical support to employees across the ANZ region.
• Support employees to confidently use technology through ongoing guidance and IT orientation for new hires.
• Manage and prioritise requests through the IT Service Centre, keeping users informed of progress and resolution.
• Identify opportunities to improve the end-user experience and IT processes.

Skills

Windows 10/11

macOS

Microsoft 365

Intune

Active Directory

Entra ID

SCCM

Networking

VPN

Remote troubleshooting

Communication

Collaboration

Education

Bachelor's degree in Computer Science or Information Technology

Tools

IT Ticketing System

Microsoft Intune

Active Directory/Entra ID

SCCM

Windows Server

Job description

Boston Scientific is seeking an IT Analyst to support end-user services and implement local IT solutions across Australia and New Zealand. The role is based in Mascot, Sydney, reporting to the Head of IT, ANZ, and follows a hybrid work model.

You will collaborate with Global and Regional IT teams, manage the IT Service Centre, and drive improvements to the end-user experience while balancing projects and daily support.