On-site Inbound Support Specialist – $33/hr + super

Talent; Sydney; On-site; AUD 38,000 - 53,000; Full time

Job summary

Talent is seeking a Contact Centre Representative to join our Customer Care team in an office-based role in NSW. The successful candidate will handle inbound calls, provide product information, and manage CRM records while delivering professional service to customers and dealers.

A tech-savvy communicator with accuracy and teamwork will thrive in this environment. We offer a 38-hour week, operate in a fast-paced manufacturing setting, and value reliability and clear communication.

Qualifications

• 12 months’ experience in a contact centre environment.
• Strong telephone communication skills and the ability to manage challenging conversations.
• Excellent attention to detail, time management and teamwork skills.
• Basic to intermediate computer skills, including Microsoft Excel and Outlook.
• Typing speed of at least 35 words per minute.
• SAP CRM experience is highly regarded.

Responsibilities

• Handle inbound customer calls, providing professional and friendly service.
• Respond to customer and dealer enquiries by phone, email and other channels.
• Record customer concerns and maintain accurate CRM records.
• Provide product information and process technical support and service requests.
• Allocate service jobs to service agents or refer them to the Service Delivery team.
• Follow internal processes and procedures.

Skills

Contact centre experience

Telephone communication

Attention to detail

Time management

Teamwork

Excel

Outlook

Typing speed

SAP CRM

Tools

SAP CRM

Job description

Talent is seeking a Contact Centre Representative to join our Customer Care team in an office-based role in NSW. The successful candidate will handle inbound calls, provide product information, and manage CRM records while delivering professional service to customers and dealers.

A tech-savvy communicator with accuracy and teamwork will thrive in this environment. We offer a 38-hour week, operate in a fast-paced manufacturing setting, and value reliability and clear communication.