Tech-Driven Inbound Support Specialist

Active Recruitment; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Active Recruitment in Marsden Park, Sydney, is seeking inbound customer support specialists to help customers get the most out of innovative products. You will handle phone calls, emails and online chats, delivering exceptional service and practical solutions for everyday tech use.

The role emphasizes clear communication, problem-solving, and a proactive, friendly attitude within a globally recognised consumer electronics brand. Training and career development are available.

Qualifications

• Great communication skills and a genuine love of helping people.
• A curious mind and a knack for problem-solving.
• Confidence with technology and learning new systems.
• A positive attitude and a team-player mentality.
• An interest in consumer electronics, fitness, sport or the outdoors.

Responsibilities

• Be the friendly voice helping customers solve problems, answer product questions and get the most out of their purchases. From phone calls and emails to online chat, you’ll deliver great customer service and find solutions that get people back to doing what they love.
• You’ll be the friendly voice helping customers solve problems, answer product questions and get the most out of their purchases. From phone calls and emails to online chat, you’ll deliver great customer service and find solutions that get people back to doing what they love.

Skills

Communication

Problem solving

Tech-savvy

Team player

Customer service

Job description

Active Recruitment in Marsden Park, Sydney, is seeking inbound customer support specialists to help customers get the most out of innovative products. You will handle phone calls, emails and online chats, delivering exceptional service and practical solutions for everyday tech use.

The role emphasizes clear communication, problem-solving, and a proactive, friendly attitude within a globally recognised consumer electronics brand. Training and career development are available.