Chat & Email Support Specialist (Sydney)

ITSM; Sydney; In loco; AUD 83.000 - 101.000; Tempo pieno

Vantaggi offerti da questo lavoro

Welcome bonus

20% weekend loading

40 hours weekly

Free onsite gym

Employee Assistance Program

Staff discounts

Descrizione del lavoro

ITSM is recruiting for a full-time Contact Centre role in Sydney. You will handle live chat inquiries, record details accurately, and engage in ongoing training.

The role starts in late November and offers a strong progression path within the company, with hybrid flexibility after settling in. Shift options include Morning, Afternoon and Overnight with competitive pay ($83k–$100.5k per year) plus super and bonuses, plus an onsite gym and comprehensive staff benefits.

Competenze

• You’re a self-starter with an engaging communication style who is keen to contribute and advance.
• You have strong computer/keyboard skills, grammar and spelling.
• You’re reliable, flexible and have a great work ethic.
• Fluency in additional languages is a bonus but not required.

Mansioni

• Respond to and follow up on inbound customer enquiries via chat, e-mail or SMS in a timely manner.
• Ensure the accurate recording of customer information, enquiries and follow-up actions.
• Participate in ongoing learning via modular e-learning and facilitated training sessions.
• Demonstrate a thorough knowledge of team and company processes, products and promotions.

Conoscenze

Chat support

Typing skills

Grammar and spelling

Self-starter

Descrizione del lavoro

ITSM is recruiting for a full-time Contact Centre role in Sydney. You will handle live chat inquiries, record details accurately, and engage in ongoing training.

The role starts in late November and offers a strong progression path within the company, with hybrid flexibility after settling in. Shift options include Morning, Afternoon and Overnight with competitive pay ($83k–$100.5k per year) plus super and bonuses, plus an onsite gym and comprehensive staff benefits.