Contact Centre Representative

Talent International; Sydney; On-site; AUD 38,000 - 53,000; Full time

Job summary

Talent is seeking a Contact Centre Representative to join our Customer Care team in an office-based role in NSW. The successful candidate will handle inbound calls, provide product information, and manage CRM records while delivering professional service to customers and dealers.

A tech-savvy communicator with accuracy and teamwork will thrive in this environment. We offer a 38-hour week, operate in a fast-paced manufacturing setting, and value reliability and clear communication.

Qualifications

• 12 months’ experience in a contact centre environment.
• Strong telephone communication skills and the ability to manage challenging conversations.
• Excellent attention to detail, time management and teamwork skills.
• Basic to intermediate computer skills, including Microsoft Excel and Outlook.
• Typing speed of at least 35 words per minute.
• SAP CRM experience is highly regarded.

Responsibilities

• Handle inbound customer calls, providing professional and friendly service.
• Respond to customer and dealer enquiries by phone, email and other channels.
• Record customer concerns and maintain accurate CRM records.
• Provide product information and process technical support and service requests.
• Allocate service jobs to service agents or refer them to the Service Delivery team.
• Follow internal processes and procedures.

Skills

Contact centre experience

Telephone communication

Attention to detail

Time management

Teamwork

Excel

Outlook

Typing speed

SAP CRM

Tools

SAP CRM

Job description

Location: Chipping Norton, NSW
Pay: $33 per hour + super
Contract: Initial 3-month contract, with a view to extension
Hours: 38 hours per week, with start times of 8am, 9am or 9:30am
Work arrangement: Office-based

Contact Centre Representative

Location: Chipping Norton, NSW
Pay: $33 per hour + super
Contract: Initial 3-month contract, with a view to extension
Hours: 38 hours per week, with start times of 8am, 9am or 9:30am
Work arrangement: Office-based

About the Role

Join the Customer Care team of a leading manufacturing organisation, supporting customers and dealers with inbound enquiries.

As the first point of contact, you’ll provide product information, resolve or escal...

Key Responsibilities

• Handle inbound customer calls, providing professional and friendly service.
• Respond to customer and dealer enquiries by phone, email and other channels.
• Record customer concerns and maintain accurate CRM records.
• Provide product information and process technical support and service requests.
• Allocate service jobs to service agents or refer them to the Service Delivery team.
• Follow internal processes and procedures.

About You

• At least 12 months’ experience in a contact centre environment.
• Strong telephone communication skills and the ability to manage challenging conversations.
• Excellent attention to detail, time management and teamwork skills.
• Basic to intermediate computer skills, including Microsoft Excel and Outlook.
• A typing speed of at least 35 words per minute.
• SAP CRM experience is highly regarded.
• Familiarity with product components, fault codes and terminology is an advantage.

Why Join Us?

• Earn $33 per hour + super on an initial 3-month contract, with a view to extension.
• Join a supportive team within a leading manufacturing organisation.
• Work consistent, full-time hours, with several start times available.