Call Center Representative

Ashdown People; Parramatta; Ibrido; AUD 43.000 - 61.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work possible

Descrizione del lavoro

Ashdown People is recruiting for a busy NSW customer contact centre role in Parramatta. You will handle high-volume inbound inquiries, maintain records, and resolve issues with a focus on quality service. The role requires 2-3 years in customer service or similar and solid Microsoft Office skills.

The position is a 6-month contract starting December 2026, with a rotating shift pattern and potential hybrid work after training. NSW-based applicants only may apply.

Competenze

• 2-3 years' experience in customer service, call centre, retail or administration.
• Strong verbal and written communication skills.
• Intermediate Microsoft Office skills, particularly Outlook and Teams.

Mansioni

• Handle inbound customer enquiries in a high-volume contact centre environment.
• Provide accurate information and resolve customer issues professionally.
• Maintain customer records across multiple systems.
• Deliver excellent customer service while meeting performance requirements.

Conoscenze

Communication skills

Customer service

Microsoft Office

Outlook

Teams

Strumenti

Microsoft Office

Outlook

Teams

Descrizione del lavoro

Join a busy customer contact centre supporting essential services for the NSW community. We are seeking customer-focused professionals with strong communication skills and previous experience in customer service, administration or contact centre environments.

Duration: 6 Month Contract

Rate: $37.50 per hour + Super

Start Date: December 2026

Key Responsibilities

• Handle inbound customer enquiries in a high-volume contact centre environment
• Provide accurate information and resolve customer issues professionally
• Maintain customer records across multiple systems
• Deliver excellent customer service while meeting performance requirements

About You

• 2-3 years' experience in customer service, call centre, retail or administration
• Strong verbal and written communication skills
• Previous office-based experience preferred
• Intermediate Microsoft Office skills, particularly Outlook and Teams
• Confident using multiple computer systems and learning new technologies

Roster

• Rotating roster between 6:00am and 10:00pm
• Monday to Sunday, including weekends and public holidays
• Shift loadings may apply for eligible shifts

Additional Requirements

• NSW-based candidates only
• Two professional reference checks

Hybrid work may be available following successful completion of training and competency assessment, subject to business requirements.