Customer Service Representative

Launch Recruitment; Newcastle; On-site; AUD 43,000 - 61,000; Full time

Job summary

Launch Recruitment Pty Ltd is recruiting for a customer service/administration role in Newcastle. The position is a six-month contract with NSW State Government, full-time hours, and offices located in Newcastle. You will support customer enquiries, maintain records, and help improve service delivery while working a 7:00am to 7:00pm roster.

The role pays $37.50 per hour plus super, with strong computer skills and excellent communication essential for success in a fast-paced, dedicated team.

Qualifications

• Full working rights in Australia and availability to work full-time.
• Previous experience in a similar customer service, contact centre or administration role is highly desirable.
• Strong computer skills with the ability to quickly learn and navigate multiple systems.
• Flexibility to work across a 7:00am–7:00pm roster.
• Excellent communication skills with a professional, friendly and customer-focused approach.

Responsibilities

• Deliver a positive customer experience across a variety of communication channels, maintaining a professional, courteous and friendly approach.
• Update and maintain customer records and databases, ensuring information is accurate, secure and accessible.
• Research, assess and resolve customer enquiries in a timely manner, escalating or referring matters to the appropriate team where required.
• Provide advice and assistance to customers regarding products, services and processes.
• Accurately record and manage customer complaints, escalating unresolved matters through the appropriate channels to achieve timely and effective outcomes.
• Complete administrative support activities, including creating and updating records, while adhering to privacy requirements and relevant legislation.
• Contribute to continuous improvement initiatives by identifying opportunities to improve processes, efficiency and service delivery.

Skills

Customer service

Administration

Data entry

Job description

Primary purpose of the role:

Provide assistance, advice, source information and deliver customer support services for general enquiries, to facilitate the effective operation of the business in order to ensure high quality customer service.

Key accountabilities:

• Deliver a positive customer experience across a variety of communication channels, maintaining a professional, courteous and friendly approach.
• Update and maintain customer records and databases, ensuring information is accurate, secure and accessible.
• Research, assess and resolve customer enquiries in a timely manner, escalating or referring matters to the appropriate team where required.
• Provide advice and assistance to customers regarding products, services and processes.
• Accurately record and manage customer complaints, escalating unresolved matters through the appropriate channels to achieve timely and effective outcomes.
• Complete administrative support activities, including creating and updating records, while adhering to privacy requirements and relevant legislation.
• Contribute to continuous improvement initiatives by identifying opportunities to improve processes, efficiency and service delivery.

Key Requirements:

• Full working rights in Australia and availability to work full-time.
• Previous experience in a similar customer service, contact centre or administration role is highly desirable.
• Strong computer skills with the ability to quickly learn and navigate multiple systems.
• Flexibility to work across a 7:00am–7:00pm roster.
• Excellent communication skills with a professional, friendly and customer-focused approach.

Additional information

• 6 month contract opportunity with NSW State Government
• Offices are based in Newcastle
• Earn $37.50 per hour + super