On-Site Gaming Field Technician – Troubleshooter

Aristocrat Gaming; Orange City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Aristocrat Gaming is seeking Junior Field Service Technicians to service electronic gaming machines at customer venues across the North West region, including Forbes or Parkes. You will perform scheduled maintenance, installations, and fault repairs, ensuring high customer satisfaction and adherence to safety policies.

Ideal candidates will have a valid driver’s licence, a willingness to obtain state gaming licences with support from Aristocrat, and the ability to travel to multiple sites while

Qualifications

• Excellent problem-solving and fault-finding capabilities.
• Strong troubleshooting and diagnostic skills.
• Customer-service oriented with clear communication.
• Ability to work independently across multiple sites.
• Proficiency with mobile devices and field service apps.

Responsibilities

• Perform scheduled maintenance, diagnostics, break/fix repairs on gaming machines at customer sites.
• Install, remove, upgrade, or change games and cabinet components at venues.
• Investigate and resolve complex system faults and perform necessary repairs.
• Respond promptly to service calls and meet customer SLA expectations.
• Document activities using Aristocrat field service tools and maintain accurate records.

Skills

Problem solving

Troubleshooting

Customer service

Communication

Independent work

Job description

Aristocrat Gaming is seeking Junior Field Service Technicians to service electronic gaming machines at customer venues across the North West region, including Forbes or Parkes. You will perform scheduled maintenance, installations, and fault repairs, ensuring high customer satisfaction and adherence to safety policies.

Ideal candidates will have a valid driver’s licence, a willingness to obtain state gaming licences with support from Aristocrat, and the ability to travel to multiple sites while