Gaming Machine Field Technician - Regional, Junior

GamblingCareers.com

Tamworth

On-site

AUD 55,000 - 75,000

Full time

2 days ago

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Job summary

Aristocrat is seeking a Junior Field Service Technician to support on-site maintenance and service of electronic gaming machines at customer venues in the North West Region (Forbes or Parkes). You will perform diagnostics, installations, and repairs, while coordinating with venue staff to ensure exceptional customer service and compliance with safety standards.

The role offers hands-on work with cutting-edge gaming tech, opportunities for career progression, and requires a valid Australian

Qualifications

Entry-level candidates with opportunities for career progression.
Ability to acquire and maintain relevant state gaming licences (support provided by Aristocrat).
Excellent problem-solving and fault-finding capabilities.
Strong communication and a customer-service approach.

Responsibilities

Perform scheduled tasks, preventative maintenance, break/fix repairs, and system diagnostics on-site at customer venues.
Carry out equipment installation, removal, upgrades, and game changes to gaming equipment at customer sites.
Investigate and resolve sophisticated system faults, perform necessary repair work.
Respond to service calls promptly to meet customer expectations and SLA requirements.
Collaborate with venue staff to maintain high levels of customer happiness.
Accurately collect and report activities using Aristocrat’s field service tools and ensure 100% accuracy of service records.