Field Service Technician

Aristocrat; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Global career opportunities

Brand-new gaming technology

Job summary

Aristocrat is seeking a Field Service Technician to perform on-site maintenance, installations, and repairs of gaming systems at customer sites across Australia. You will diagnose faults, carry out scheduled PM tasks, and ensure service records and inventory are up to date.

Strong communication and the ability to work independently at multiple sites are essential. Ideal candidates will hold relevant state licences (Aristocrat supports licencing), be flexible for non-operational hours, and thrive

Qualifications

• Ability to acquire/maintain relevant state/territory gaming licences (support provided by Aristocrat).
• Proven problem-solving, troubleshooting, and fault-finding capabilities.
• Strong communication skills and a customer service approach.
• Self-motivated and able to work independently across multiple customer sites.

Responsibilities

• Perform scheduled tasks, preventative maintenance, break/fix repairs, and diagnostics on-site.
• Complete equipment installations, removals, upgrades, and game changes at customer sites, including outside normal hours.
• Investigate and resolve complex system faults to ensure efficient functionality.
• Respond promptly to service calls, meeting customer expectations and SLA requirements.
• Collaborate with venue staff to maintain high customer satisfaction.
• Accurately capture and report activities using Aristocrat’s field service tools.

Skills

Problem-solving

Troubleshooting

Customer service

Independent worker

Time management

Communication skills

Tools

Field service software

Job description

At Aristocrat, innovation is at our core. We are committed to delivering outstanding gaming experiences through modern technology and creativity. As a Field Service Technician, you will be at the forefront of our mission, ensuring seamless operations and flawless service delivery. This role is crucial in maintaining our reputation for world-class gaming solutions. If you are ambitious, driven, and ready to make a significant impact, this opportunity is perfect for you!

What You’ll Do

• Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
• Complete equipment installations, removals, upgrades, modifications, and game changes at customer sites, including during non-operational hours.
• Investigate and resolve complex system faults, performing necessary repairs to ensure efficient functionality.
• Respond promptly and professionally to service calls, meeting customer expectations and SLA requirements.
• Collaborate effectively with venue staff, maintaining high levels of customer satisfaction.
• Accurately capture and report all activities using Aristocrat’s field service management tools.
• Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
• Record all part usage and complete returns as per ATA's SLA and compliance standards.
• Assist with internal service reporting and respond to departmental requests when required.
• Ensure understanding and compliance with Company and venue WHS policies, procedures, and regulations, prioritizing the health, safety, and welfare of all employees, visitors, and contractors.
• Follow accident/incident/near miss processes and conduct investigations as required.
• Ensure all activities meet Company, legislative, and regulatory compliance requirements.

What We’re Looking For

• Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat).
• Proven problem-solving, troubleshooting, and fault-finding capabilities.
• Strong communication skills and a customer service approach.
• Self-motivated and able to work independently across multiple customer sites.
• Good organizational skills with the ability to manage time, tasks, and service schedules.
• Proficiency in using mobile devices and field service applications for reporting.
• Flexibility to work weekends and public holidays as needed.

Preferred

• Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
• Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
• Previous exposure to WHS systems, compliance environments, or regulated industries.

Physical Requirements

• Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
• Able to confidently step up onto a safety step and perform tasks in different physical settings.
• Comfortable driving for extended periods and standing for most of the workday.
• Able to comfortably bend, squat, and perform tasks at ground level if necessary.
• Able to comfortably raise arms overhead and work at shoulder level if needed.

What We Offer

• An encouraging, inclusive, and safety-first culture.
• Global career opportunities.
• Work with brand new gaming technology and industry leaders.