Gaming Field Service Technician - On-site & Client Support

GamblingCareers.com; Orange City Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

Aristocrat is hiring a Junior Field Service Technician for the North West Region (Forbes or Parkes). You will visit customer venues to install, service and repair electronic gaming machines, perform PM routines, and diagnose complex faults to keep operations running smoothly.

You’ll need a valid Australian driver’s licence, be prepared to obtain gaming licences, and demonstrate strong problem-solving, communication, and time management skills while supporting venues across multiple sites.

Qualifications

• Valid Australian driver's licence.
• Entry-level candidates with opportunities for career progression.
• Ability to acquire and maintain relevant state/territory gaming licences (support provided).
• Excellent problem-solving, troubleshooting, and fault-finding capabilities.
• Strong communication skills and a customer-service approach.
• Self-motivated and able to work independently across multiple customer sites.
• Good organisational skills with the ability to manage time, tasks, and service schedules.
• Proficient in using mobile devices and field service applications for reporting.
• Flexibility to work weekends and public holidays as needed.

Responsibilities

• Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
• Carry out equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites.
• Investigate and resolve sophisticated system faults, performing necessary repair work as the need arises.
• Respond to service calls promptly and professionally to meet customer expectations and SLA requirements.
• Collaborate effectively with venue staff and maintain a high level of customer happiness.

Skills

Valid Australian driver's license

Customer service

Problem solving

Self-motivated

Time management

Independent working across sites

Mobile devices & field service apps

Willingness to work weekends/publichol

Licence to obtain gaming licences

Job description

Aristocrat is hiring a Junior Field Service Technician for the North West Region (Forbes or Parkes). You will visit customer venues to install, service and repair electronic gaming machines, perform PM routines, and diagnose complex faults to keep operations running smoothly.

You’ll need a valid Australian driver’s licence, be prepared to obtain gaming licences, and demonstrate strong problem-solving, communication, and time management skills while supporting venues across multiple sites.