Field Service Technician – Gaming Tech & Installations

Aristocrat Technologies Australia P/L; Orange City Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

Aristocrat Technologies Australia P/L in regional NSW is looking for a Junior Field Service Technician to maintain and service our electronic gaming machines at customer venues across North West region (Forbes or Parkes).

You will perform on-site diagnostics, installations, and preventive maintenance, troubleshoot complex faults, and ensure high customer satisfaction while following safety and compliance guidelines. Driving to venues and reporting via mobile field apps are key parts of the role.

Qualifications

• Valid Australian driver's licence.
• Entry-level candidates with opportunities for career progression.
• Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat).
• Excellent problem-solving, troubleshooting, and fault-finding capabilities.
• Strong communication skills and a customer-service approach.
• Self-motivated and able to work independently across multiple customer sites.
• Good organisational skills with the ability to manage time, tasks, and service schedules.
• Proficient in using mobile devices and field service applications for reporting.
• Flexibility to work weekends and public holidays as needed.

Responsibilities

• Perform scheduled tasks, preventive maintenance (PM), break/fix repairs, and system diagnostics on-site.
• Carry out equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites.
• Investigate and resolve sophisticated system faults, performing necessary repair work as the need arises.
• Respond to service calls promptly and professionally to meet customer expectations and SLA requirements.
• Collaborate effectively with venue staff and maintain a high level of customer happiness.

Skills

Driver's license

Troubleshooting

Customer service

Independent worker

Job description

Aristocrat Technologies Australia P/L in regional NSW is looking for a Junior Field Service Technician to maintain and service our electronic gaming machines at customer venues across North West region (Forbes or Parkes).

You will perform on-site diagnostics, installations, and preventive maintenance, troubleshoot complex faults, and ensure high customer satisfaction while following safety and compliance guidelines. Driving to venues and reporting via mobile field apps are key parts of the role.