On-Site Community Lead

WW_AU - WeWork Australia Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

WeWork Australia Pty Ltd is seeking a Community Lead to act as the heart of our community in a busy Sydney building. You will deliver elevated hospitality, engage members, and drive occupancy through proactive service and data-informed decisions.

This on-site role requires five days in the building, with a focus on member satisfaction, operational excellence, and business performance. You will lead hospitality and events, resolve escalations with empathy, and collaborate with Leasing for tours

Qualifications

• Bachelor’s Degree or equivalent experience.
• 3+ years in hospitality, multi-unit retail, or related fields.
• Proactive problem-solver with entrepreneurial mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication with diverse stakeholders.
• Experience using data to inform decisions (e.g., Qualtrics, Salesforce).

Responsibilities

• Lead on-site hospitality and member engagement across the building.
• Resolve member feedback with empathy and accountability; monitor NPS trends.
• Support events strategy to foster networking and retention.
• Oversee building operations, safety, and security protocols.
• Partner with Leasing to show tours and drive occupancy.

Skills

Hospitality management

Customer service

Data-driven decisions

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Qualtrics

Job description

WeWork Australia Pty Ltd is seeking a Community Lead to act as the heart of our community in a busy Sydney building. You will deliver elevated hospitality, engage members, and drive occupancy through proactive service and data-informed decisions.

This on-site role requires five days in the building, with a focus on member satisfaction, operational excellence, and business performance. You will lead hospitality and events, resolve escalations with empathy, and collaborate with Leasing for tours