On-Site Community Lead: Hospitality & Growth

WeWork; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

WeWork is seeking a Community Lead to be the heart of our Brisbane building, driving hospitality, member engagement, and operational excellence on site five days a week. You will partner with Leasing for tours and revenue opportunities, manage escalations with empathy, and ensure safety standards across the space.

The role emphasizes data-informed decision making and relationship building with entrepreneurs and Enterprise clients, in a fast-paced team environment.

Qualifications

• Bachelor’s Degree or equivalent experience in a related field.
• Proven track record in hospitality, multi-unit retail, or related roles.
• Strong communication skills and ability to engage diverse stakeholders.

Responsibilities

• Deliver elevated hospitality by anticipating member needs and ensuring a positive experience across the member journey.
• Act as primary point of resolution for member feedback and drive service improvements using NPS data.
• Lead high-impact tours with Leasing to showcase benefits and drive occupancy.
• Oversee on-site operations and cost control while maintaining premium member experience.
• Collaborate with Security and other teams to uphold safety standards and processes.

Skills

Hospitality management

Stakeholder engagement

Verbal and written communication

Data-informed decision making

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce

Qualtrics

Job description

WeWork is seeking a Community Lead to be the heart of our Brisbane building, driving hospitality, member engagement, and operational excellence on site five days a week. You will partner with Leasing for tours and revenue opportunities, manage escalations with empathy, and ensure safety standards across the space.

The role emphasizes data-informed decision making and relationship building with entrepreneurs and Enterprise clients, in a fast-paced team environment.