Community Lead - Hospitality, Operations & Growth

WeWork; Western Australia; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

WeWork is seeking a Community Lead to become the heart of our community in our Australian locations. You will drive hospitality and member engagement, lead on-site operations, and partner with Leasing to grow occupancy and revenue.

You will manage a diverse member base and Enterprise clients, delivering exceptional service while upholding global standards. This is an on-site, five-days-per-week role with a focus on results.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 3+ years of professional experience in hospitality, multi-unit retail or related experience.
• Proactive problem-solver with entrepreneurial mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication with diverse stakeholders.
• Experience using data (Qualtrics or CRM tools like Salesforce) to inform decisions.

Responsabilités

• Deliver elevated hospitality by anticipating member and guest needs and ensuring a positive experience.
• Lead on-site operations and ensure standards of hospitality and operating excellence.
• Collaborate with Leasing to lead tours and drive occupancy.
• Monitor and resolve service requests, scheduling, and maintenance with stakeholders.

Connaissances

Hospitality experience

Customer service

Communication

Analytical mindset

Formation

Bachelor’s Degree

Outils

Qualtrics

Salesforce

Description du poste

WeWork is seeking a Community Lead to become the heart of our community in our Australian locations. You will drive hospitality and member engagement, lead on-site operations, and partner with Leasing to grow occupancy and revenue.

You will manage a diverse member base and Enterprise clients, delivering exceptional service while upholding global standards. This is an on-site, five-days-per-week role with a focus on results.