On-Site Admin & Customer Support Specialist

Future You; Newcastle City Council; On-site; AUD 55,000 - 70,000; Full time

Job summary

Future You is seeking an experienced Administration Support Officer for a busy team in Newcastle West. The role focuses on delivering high-quality administrative and customer support in a fast-paced environment.

You will manage shared inboxes, handle customer enquiries, enter data, and maintain records while supporting meetings and events. This permanent-style contract runs until 30 October 2026 with a possibility to extend, and is office-based with standard business hours.

Qualifications

• Experience in administration, customer service or a similar support role.
• Strong organisation and time management skills.
• Confident managing high volumes of phone and email enquiries.
• Excellent attention to detail and accurate data entry.
• Strong written and verbal communication skills.
• Comfortable handling sensitive and confidential information.
• Professional and customer-focused approach.

Responsibilities

• Managing and allocating emails through shared inboxes.
• Acting as a point of contact for customer and stakeholder enquiries.
• Providing timely information and referring enquiries where appropriate.
• Updating and maintaining customer and stakeholder contact details.
• Undertaking general administrative tasks including data entry and word processing.
• Preparing correspondence, meeting papers and minutes.
• Maintaining accurate electronic and file records.
• Supporting meetings and events.
• Completing routine administrative tasks in line with policies and procedures.
• Assisting with projects and research as required.
• Managing phone and email enquiries in a high-volume environment.
• Handling sensitive and complex enquiries with professionalism and discretion.

Skills

Administration

Customer service

Data entry

Attention to detail

Communication

Teamwork

Regulated environment

Education

none

Tools

MS Office

Word processing

Job description

Future You is seeking an experienced Administration Support Officer for a busy team in Newcastle West. The role focuses on delivering high-quality administrative and customer support in a fast-paced environment.

You will manage shared inboxes, handle customer enquiries, enter data, and maintain records while supporting meetings and events. This permanent-style contract runs until 30 October 2026 with a possibility to extend, and is office-based with standard business hours.