Administration Support Officer - Government

APG Workforce; Newcastle City Council; On-site; AUD 47,000 - 66,000; Full time

Job summary

NSW Trustee & Guardian in Newcastle is seeking an experienced Administration Support Officer to join the Proactive Customer Management team. You will provide administrative support to the Estate Management Division and handle shared inboxes, maintain customer and stakeholder information, and assist with financial management services.

Daily duties include managing inquiries, data entry, preparing correspondence and minutes, maintaining electronic records, handling high-volume phone and email

Qualifications

• Strong administration and customer service skills.
• Ability to manage high-volume inquiries and maintain accurate records.
• Proficient with common office software and systems.

Responsibilities

• Manage enquiries from customers and stakeholders and provide information or referrals.
• Provide general administrative support including data entry and word processing.
• Prepare correspondence, meeting papers and minutes.
• Maintain electronic records and files.
• Manage phone and email enquiries in a high-volume environment.
• Assist with meetings, events, projects and research.
• Complete administrative tasks in accordance with established policies and procedures.

Skills

Administration

Customer service

Data entry

Communication

Organised

Tools

MS Word

MS Excel

CRM systems

Job description

Administration Support Officer - Government

Administration Support Officer - NSW Trustee & Guardian | Newcastle Location: Newcastle West, NSW
Pay Rate: $41 per hour + super
Contract: ASAP - 30 October 2026, with possibility of extension
Hours: Monday to Friday, 9:00am-5:00pm
Work Arrangement: 100% onsite - no WFH

APG Workforce is seeking an experienced Administration Support Officer to join NSW Trustee & Guardian within the Proactive Customer Management team in Newcastle.

This role provides administrative support to the Estate Management Division, including managing shared inboxes, maintaining customer and stakeholder information and supporting the delivery of quality financial management services.

About the Role Your responsibilities will include:

• Managing enquiries from customers and stakeholders and providing appropriate information or referrals
• Providing general administrative support including data entry and word processing
• Preparing correspondence, meeting papers and minutes
• Maintaining electronic records and files
• Managing phone and email enquiries in a high-volume environment
• Assisting with meetings, events, projects and research
• Completing administrative tasks in accordance with established policies and procedures

About You We are looking for someone with strong administration and customer service skills who is confident working in a busy environment. You will be organised, professional and able to communicate effectively with a range of customers and stakeholders, including when dealing with sensitive or complex enquiries.

You must be computer literate with the ability to quickly learn new systems and applications.