Office-Based Admin Support Specialist — Customer Focus

FutureYou; Newcastle City Council; On-site; AUD 60,000 - 72,000; Full time

Job summary

FutureYou is seeking an Administration Support Officer in Newcastle West. The role provides hands-on administrative and customer support in a busy team, handling data entry, records management and shared inbox management.

You will manage enquiries, maintain information accuracy and support the wider team with general admin tasks in a government or regulated environment where relevant.

Qualifications

• Experience in administration or support roles.
• Strong organisational and time management skills.
• Confidence handling high volumes of phone and email enquiries.
• Excellent written and verbal communication skills.
• Comfort with handling sensitive information and data confidentiality.

Responsibilities

• Manage emails through shared inboxes and route enquiries appropriately.
• Act as first point of contact for customers and stakeholders.
• Maintain accurate customer records and contact details.
• Perform general administrative tasks including data entry and word processing.
• Prepare correspondence, meeting papers and minutes as required.
• Support meetings and events and assist with projects where needed.

Skills

Administration & Customer Service

Data Entry Accuracy

Email & Phone Management

Records Management

Attention to Detail

Job description

FutureYou is seeking an Administration Support Officer in Newcastle West. The role provides hands-on administrative and customer support in a busy team, handling data entry, records management and shared inbox management.

You will manage enquiries, maintain information accuracy and support the wider team with general admin tasks in a government or regulated environment where relevant.