Administration Support Officer

FutureYou; Newcastle City Council; On-site; AUD 60,000 - 72,000; Full time

Job summary

FutureYou is seeking an Administration Support Officer in Newcastle West. The role provides hands-on administrative and customer support in a busy team, handling data entry, records management and shared inbox management.

You will manage enquiries, maintain information accuracy and support the wider team with general admin tasks in a government or regulated environment where relevant.

Qualifications

• Experience in administration or support roles.
• Strong organisational and time management skills.
• Confidence handling high volumes of phone and email enquiries.
• Excellent written and verbal communication skills.
• Comfort with handling sensitive information and data confidentiality.

Responsibilities

• Manage emails through shared inboxes and route enquiries appropriately.
• Act as first point of contact for customers and stakeholders.
• Maintain accurate customer records and contact details.
• Perform general administrative tasks including data entry and word processing.
• Prepare correspondence, meeting papers and minutes as required.
• Support meetings and events and assist with projects where needed.

Skills

Administration & Customer Service

Data Entry Accuracy

Email & Phone Management

Records Management

Attention to Detail

Job description

Administration Support Officer

Location – Newcastle West

Contract until 30 October 2026 | Possibility to extend

We’re partnering with a large organisation to secure an experienced Administration Support Officer to provide high-quality administrative and customer support within a busy team. This is a hands‑on role suited to someone who is highly organised, customer‑focused and comfortable working in a high‑volume environment. You’ll support shared inbox management, customer enquiries, data entry, records management and a range of general administration activities.

The Role

You will provide a range of administrative support services, helping to ensure customers and stakeholders receive timely and professional assistance. The role will involve managing enquiries, maintaining accurate information, preparing correspondence and providing general administrative support to the wider team.

Key responsibilities include:

• Managing and allocating emails through shared inboxes
• Acting as a point of contact for customer and stakeholder enquiries
• Providing timely information and referring enquiries where appropriate
• Updating and maintaining customer and stakeholder contact details
• Undertaking general administrative support including data entry and word processing
• Preparing correspondence, meeting papers and minutes
• Maintaining accurate electronic and file records
• Supporting meetings and events
• Completing routine administrative tasks in line with relevant policies and procedures
• Assisting with projects and research as required
• Managing phone and email enquiries in a high‑volume environment
• Handling sensitive and complex enquiries with professionalism and discretion

About You

• Previous experience in administration, customer service or a similar support role
• Strong organisational and time management skills
• Confident managing high volumes of phone and email enquiries
• Excellent attention to detail and accurate data entry skills
• Strong written and verbal communication skills
• Comfortable handling sensitive and confidential information
• Professional and customer‑focused approach
• Ability to work independently and as part of a team
• Experience working within a government or regulated environment is highly regarded

The Details

• Location: Newcastle West
• Hours: Monday to Friday, 9:00am – 5:00pm
• Work arrangement: Fully office-based – no WFH option

This is a great opportunity to join a busy team and contribute to an important customer‑focused function, while gaining valuable experience within a complex organisation.