Administration Support Officer

Future You; Newcastle City Council; On-site; AUD 55,000 - 70,000; Full time

Job summary

Future You is seeking an experienced Administration Support Officer for a busy team in Newcastle West. The role focuses on delivering high-quality administrative and customer support in a fast-paced environment.

You will manage shared inboxes, handle customer enquiries, enter data, and maintain records while supporting meetings and events. This permanent-style contract runs until 30 October 2026 with a possibility to extend, and is office-based with standard business hours.

Qualifications

• Experience in administration, customer service or a similar support role.
• Strong organisation and time management skills.
• Confident managing high volumes of phone and email enquiries.
• Excellent attention to detail and accurate data entry.
• Strong written and verbal communication skills.
• Comfortable handling sensitive and confidential information.
• Professional and customer-focused approach.

Responsibilities

• Managing and allocating emails through shared inboxes.
• Acting as a point of contact for customer and stakeholder enquiries.
• Providing timely information and referring enquiries where appropriate.
• Updating and maintaining customer and stakeholder contact details.
• Undertaking general administrative tasks including data entry and word processing.
• Preparing correspondence, meeting papers and minutes.
• Maintaining accurate electronic and file records.
• Supporting meetings and events.
• Completing routine administrative tasks in line with policies and procedures.
• Assisting with projects and research as required.
• Managing phone and email enquiries in a high-volume environment.
• Handling sensitive and complex enquiries with professionalism and discretion.

Skills

Administration

Customer service

Data entry

Attention to detail

Communication

Teamwork

Regulated environment

Education

none

Tools

MS Office

Word processing

Job description

Administration Support Officer

Location – Newcastle West

Contract until 30 October 2026 | Possibility to extend

We’re partnering with a large organisation to secure an experienced Administration Support Officer to provide high-quality administrative and customer support within a busy team. This is a hands-on role suited to someone who is highly organised, customer-focused and comfortable working in a high-volume environment. You’ll support shared inbox management, customer enquiries, data entry, records management and a range of general administration activities.

The Role

You will provide a range of administrative support services, helping to ensure customers and stakeholders receive timely and professional assistance. The role will involve managing enquiries, maintaining accurate information, preparing correspondence and providing general administrative support to the wider team.

Key responsibilities include:

• Managing and allocating emails through shared inboxes
• Acting as a point of contact for customer and stakeholder enquiries
• Providing timely information and referring enquiries where appropriate
• Updating and maintaining customer and stakeholder contact details
• Undertaking general administrative support including data entry and word processing
• Preparing correspondence, meeting papers and minutes
• Maintaining accurate electronic and file records
• Supporting meetings and events
• Completing routine administrative tasks in line with relevant policies and procedures
• Assisting with projects and research as required
• Managing phone and email enquiries in a high-volume environment
• Handling sensitive and complex enquiries with professionalism and discretion

About You

• Previous experience in administration, customer service or a similar support role
• Strong organisational and time management skills
• Confident managing high volumes of phone and email enquiries
• Excellent attention to detail and accurate data entry skills
• Strong written and verbal communication skills
• Comfortable handling sensitive and confidential information
• Professional and customer-focused approach
• Ability to work independently and as part of a team
• Experience working within a government or regulated environment is highly regarded

The Details

• Location: Newcastle West
• Hours: Monday to Friday, 9:00am – 5:00pm
• Work arrangement: Fully office-based – no WFH option

This is a great opportunity to join a busy team and contribute to an important customer-focused function, while gaining valuable experience within a complex organisation.