Administration Support Officer

Talenza; Newcastle City Council; On-site; AUD 48,000 - 65,000; Full time

Job summary

NSW Government is seeking an Administration Support Officer to join a busy, customer-focused team providing administrative support across a high-volume environment. You will manage shared inboxes, handle enquiries, maintain records and support team administration while delivering high-quality customer service.

Based in Newcastle West, this 7-hour day, 35-hour week role is a contract until 30 October 2026 with potential extension. Immediate start and on-site work required.

Qualifications

• Previous experience in administrative, customer service or office support roles.
• Excellent written and verbal communication skills.
• Strong organisational skills with ability to manage multiple tasks in a high-volume environment.

Responsibilities

• Provide administrative support to a busy team environment.
• Manage and allocate enquiries via shared inboxes with timely responses.
• Act as a point of contact for customers and stakeholders, offering information and referrals.
• Undertake data entry, document preparation, correspondence management and record maintenance.
• Prepare meeting documentation and coordinate records for meetings and events.
• Maintain electronic records and filing systems per policies.
• Support internal projects and process improvement initiatives as required.
• Ensure tasks align with established policies and service standards.
• Collaborate with team members to deliver high-quality customer outcomes.

Skills

Organisational skills

Attention to detail

Communication skills

Microsoft Office

Customer service

Tools

Microsoft Office

Job description

Our NSW Government client is seeking an Administration Support Officer to join a busy and customer-focused team providing administrative support services across a high-volume operational environment. This role will be responsible for managing shared inboxes, processing customer and stakeholder enquiries, maintaining records, supporting team administration activities and ensuring the delivery of high-quality customer service. The successful candidate will have strong organisational skills, excellent attention to detail and the ability to manage competing priorities.

Role Title: Administration Support Officer

Start Date: ASAP

Contract Role Till: 30 October 2026, with strong potential for extension.

Hourly Rate: $41 per hour + Super

Location: Newcastle West (2302), NSW. Full-time onsite requirement.

Hours of Work: 7 hours per day, 35 hours per week.

Tasks & Responsibilities:

• Provide administrative support services to support the day-to-day operations of a busy team environment.
• Manage and allocate enquiries received through shared inboxes, ensuring timely and accurate responses.
• Act as a point of contact for customers and stakeholders, providing information, assistance and referral services where required.
• Undertake a range of administrative activities including data entry, document preparation, correspondence management and record maintenance.
• Prepare meeting documentation, coordinate records and provide support for meetings and events.
• Maintain electronic records and filing systems in accordance with organisational policies and procedures.
• Support internal projects, research activities and process improvement initiatives as required.
• Ensure all administrative tasks are completed in line with established policies, standards and service expectations.
• Work collaboratively with team members and stakeholders to support efficient service delivery and positive customer outcomes.

Experience & Skills Required:

• Previous experience in an administrative, customer service or office support role.
• Strong organisational skills with the ability to manage multiple tasks and priorities in a high-volume environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Experience providing customer service and responding to enquiries from a range of stakeholders.
• Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technologies.
• Professional approach with the ability to handle sensitive and confidential information with discretion.

Candidates must possess existing Australian working rights and live in/or around the Greater Newcastle Area.