Client-Focused Admin & Records Officer

FutureYou; Newcastle City Council; On-site; AUD 60,000 - 72,000; Full time

Job summary

FutureYou is partnering with a large organisation to recruit an Administration Support Officer for Newcastle West. This hands-on role supports high-volume inbox management, data entry, records management and general administration to ensure timely, professional service to customers and stakeholders.

You will work 9:00am–5:00pm, Monday to Friday in-office, with strong organisation and communication skills, handling sensitive information and supporting meetings and events as required.

Qualifications

• Previous experience in administration, customer service or a similar support role.
• Strong organisational and time management skills.
• Confident handling of high volumes of phone and email enquiries.

Responsibilities

• Managing and allocating emails through shared inboxes.
• Acting as a point of contact for customer and stakeholder enquiries.
• Updating and maintaining customer and stakeholder contact details.
• Undertaking general administrative support including data entry and word processing.
• Preparing correspondence, meeting papers and minutes.
• Maintaining accurate electronic and file records.

Skills

Administration

Customer service

Data entry

Organisational skills

Communication

Confidential information handling

Tools

Microsoft Office

Job description

FutureYou is partnering with a large organisation to recruit an Administration Support Officer for Newcastle West. This hands-on role supports high-volume inbox management, data entry, records management and general administration to ensure timely, professional service to customers and stakeholders.

You will work 9:00am–5:00pm, Monday to Friday in-office, with strong organisation and communication skills, handling sensitive information and supporting meetings and events as required.