Onsite Admin & Customer Support Officer

APG Workforce; Newcastle City Council; On-site; AUD 47,000 - 66,000; Full time

Job summary

NSW Trustee & Guardian in Newcastle is seeking an experienced Administration Support Officer to join the Proactive Customer Management team. You will provide administrative support to the Estate Management Division and handle shared inboxes, maintain customer and stakeholder information, and assist with financial management services.

Daily duties include managing inquiries, data entry, preparing correspondence and minutes, maintaining electronic records, handling high-volume phone and email

Qualifications

• Strong administration and customer service skills.
• Ability to manage high-volume inquiries and maintain accurate records.
• Proficient with common office software and systems.

Responsibilities

• Manage enquiries from customers and stakeholders and provide information or referrals.
• Provide general administrative support including data entry and word processing.
• Prepare correspondence, meeting papers and minutes.
• Maintain electronic records and files.
• Manage phone and email enquiries in a high-volume environment.
• Assist with meetings, events, projects and research.
• Complete administrative tasks in accordance with established policies and procedures.

Skills

Administration

Customer service

Data entry

Communication

Organised

Tools

MS Word

MS Excel

CRM systems

Job description

NSW Trustee & Guardian in Newcastle is seeking an experienced Administration Support Officer to join the Proactive Customer Management team. You will provide administrative support to the Estate Management Division and handle shared inboxes, maintain customer and stakeholder information, and assist with financial management services.

Daily duties include managing inquiries, data entry, preparing correspondence and minutes, maintaining electronic records, handling high-volume phone and email