Shift Leader: High-Volume Hospitality (50% F&B)

Tilley And Wills; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Full-time hours

Food & drinks discount

Career progression

Employee Assistance Program

Iconic venue relaunch

Job summary

Kent Town Hotel in Adelaide is looking for a Duty Manager to lead a high-energy team through busy service periods, from opening checks to closing procedures. You’ll be the go-to on the floor, maintaining flow, motivation and guest care while upholding brand standards.

You’ll lead front‑of‑house and bar operations, ensure RSA compliance, manage stock and rostering, and support the wider management team during peak nights.

Qualifications

• Experienced hospitality leader with proven track record running high‑volume shifts.
• Skilled in restaurant and floor management within an à la carte dining environment.
• Current RSA (mandatory); RCG highly regarded.
• Natural problem-solver with sharp instincts, quick thinking, and a cool head under pressure.
• Confident hands-on people-leader who brings out the best in a team.

Responsibilities

• Running shifts front‑to‑back — from opening checks and cash float setup through to end‑of‑night reconciliation and lock‑up
• Leading, motivating and troubleshooting with the floor, bar and gaming team in real time
• Making sure RSA, RCG, WHS and licensing standards are upheld on every single shift, no exceptions
• Handling guest feedback with professionalism and a level head
• Managing cash handling, security procedures and reporting requirements accurately
• Overseeing stock levels, ordering and basic rostering coverage during your shift
• Being the calm in the storm when the pub is three‑deep at the bar and the kitchen's slammed
• Supporting the wider management team with day‑to‑day operational decisions and escalating issues where needed

Skills

Hospitality leadership

High-volume shifts

RSA certified

Team leadership

Problem solving

Job description

Kent Town Hotel in Adelaide is looking for a Duty Manager to lead a high-energy team through busy service periods, from opening checks to closing procedures. You’ll be the go-to on the floor, maintaining flow, motivation and guest care while upholding brand standards.

You’ll lead front‑of‑house and bar operations, ensure RSA compliance, manage stock and rostering, and support the wider management team during peak nights.