Duty Manager

Majestic Hotels & Apartments; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Job summary

Majestic Roof Garden Hotel in Adelaide is seeking a full-time Duty Manager to lead on the floor, support the team and deliver memorable guest experiences. Reporting to the Rooms Division Manager, you will ensure smooth day-to-day operations and serve as a trusted point of contact for guests and staff during your shifts.

Key duties include acting as on-site leader, resolving guest issues, supervising Front Office, coordinating with Housekeeping and Maintenance, and upholding standards, safety,

Qualifications

• Previous experience in hotel reception or Duty Manager roles.
• Calm, professional and confident approach when handling guest issues.
• Enjoys leading and supporting a team.
• Strong communication and organisational skills.
• Flexibility to work across a rotating roster, including weekends and public holidays.
• Current valid driver's licence.
• First Aid certificate (or willingness to obtain one).

Responsibilities

• Acting as the on-site leader as required to support hotel operations.
• Delivering exceptional guest service and confidently resolving any concerns or complaints.
• Supervising, training and supporting Front Office team members.
• Coordinating room readiness and daily operations with Housekeeping and Maintenance.
• Ensuring hotel standards, policies and procedures are followed at all times.
• Acting as the Responsible Person for safety, security and emergency response as required.
• Completing shift handovers, reporting and basic financial reconciliation.

Skills

Strong communication

Organisational skills

Leadership

Team leadership

Job description

Duty Manager – Majestic Roof Garden Hotel

Majestic Hotels & Apartments is a boutique hospitality group known for thoughtfully designed hotels and apartments, elevated service standards, and a genuine commitment to exceptional guest experiences. Our properties blend style, comfort and warm hospitality, creating stays that feel personal, polished and memorable.

We're currently seeking a full-time Duty Manager to join our team at Majestic Roof Garden Hotel, our boutique hotel located in the heart of Adelaide's East End. With stylish accommodation, a rooftop garden overlooking the city and a focus on warm, personalised service, Roof Garden offers an exciting opportunity to join a close-knit team committed to delivering exceptional guest experiences.

This is a hands-on leadership role for someone who enjoys being on the floor, supporting their team and creating memorable guest experiences. Reporting to the Rooms Division Manager, you'll play a key role in the smooth day-to-day operation of the hotel and be a trusted point of contact for both guests and staff during your shifts.

What you'll be doing:

Acting as the on-site leader as required to support hotel operations.

Delivering exceptional guest service and confidently resolving any concerns or complaints.

Supervising, training and supporting Front Office team members.

Coordinating room readiness and daily operations with Housekeeping and Maintenance.

Ensuring hotel standards, policies and procedures are followed at all times.

Acting as the Responsible Person for safety, security and emergency response as required.

Completing shift handovers, reporting and basic financial reconciliation.

What we're looking for:

Previous experience in hotel reception or Duty Manager roles.

A calm, professional and confident approach when handling guest issues.

Someone who enjoys leading and supporting a team.

Strong communication and organisational skills.

Flexibility to work across a rotating roster, including weekends and public holidays.

A current valid driver's licence.

A First Aid certificate (or willingness to obtain one).

Be part of a friendly and supportive hotel team.

Gain exposure to a variety of areas across hotel operations.

Opportunities to learn, develop and grow within Majestic Hotels & Apartments.

If you're ready to step into a leadership role where no two days are the same and your contribution truly matters, we'd love to hear from you.

Be part of delivering truly majestic experiences.

Please note: Only shortlisted candidates will be contacted.

\John Culshaw founded the company 28 years ago and now incorporates five properties across South Australia including a restaurant and function space at the Majestic Roof Garden Hotel. During that time Majestic Hotels have won numerous awards with the most recent being Trivago's Best Adelaide Hotel 2014 (Roof Garden Hotel) based on guest feedback from over 160 websites globally and a medal at the South Australian Tourism Awards 2014 for Unique Accommodation (Minima Hotel).

Source: This is an extract from the company's own website

\John Culshaw founded the company 28 years ago and now incorporates five properties across South Australia including a restaurant and function space at the Majestic Roof Garden Hotel. During that time Majestic Hotels have won numerous awards with the most recent being Trivago's Best Adelaide Hotel 2014 (Roof Garden Hotel) based on guest feedback from over 160 websites globally and a medal at the South Australian Tourism Awards 2014 for Unique Accommodation (Minima Hotel).

Source: This is an extract from the company's own website