Guest Experience Duty Manager

W Hotel; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hotel training programs

Discounts on Marriott properties for 


Employee wellbeing programs

Employee Assistance Program

Career development opportunities

Staff recognition programs

Job summary

W Brisbane, located at 81 North Quay, Brisbane City, is hiring a Manager on Duty. Reporting to the Welcome Manager, you will direct and collaborate with managers and talent to ensure efficient check-in and check-out while delivering the W brand experience.

You will lead day-to-day operations, handle guest concerns, and drive service excellence to exceed guest expectations and financial objectives. A role model for the team, you will foster a culture aligned with Marriott standards.

Qualifications

• Experience in hotel operations and guest services.
• Strong leadership and team management abilities.
• Excellent communication and conflict resolution skills.

Responsibilities

• Direct and supervise daily hotel operations to meet guest expectations.
• Handle guest complaints and resolve issues to ensure satisfaction.
• Oversee staff performance, scheduling, and training as needed.
• Maintain open communication with team to align with business goals.
• Guide frontline staff to deliver high-quality service and meet brand standards.
• Act as role model for professional behaviour and guest care.

Job description

W Brisbane, located at 81 North Quay, Brisbane City, is hiring a Manager on Duty. Reporting to the Welcome Manager, you will direct and collaborate with managers and talent to ensure efficient check-in and check-out while delivering the W brand experience.

You will lead day-to-day operations, handle guest concerns, and drive service excellence to exceed guest expectations and financial objectives. A role model for the team, you will foster a culture aligned with Marriott standards.